Overview
On Site
24/hr - 24/hr
Full Time
Skills
SAP BASIS
Managed Services
IT Service Management
Network
Disk Imaging
IMAC
Customer Service
Tier 2
Remote Support
Technical Support
Help Desk
Hardware Support
Printer Support
Software Troubleshooting
Microsoft Windows
IOS Development
Hardware Troubleshooting
Break/Fix
Computer Hardware
HP
Dell
ServiceNow
Issue Tracking
Customer Satisfaction
Accountability
Collaboration
IT Management
Management
Team Management
Job Details
Our client is looking for a Desktop Support Technician for a 3-month contract in Lexington Park, MD 20653.
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.
Contract Duration: 3 months
Required Skills & Experience
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.
Contract Duration: 3 months
Required Skills & Experience
- 2+ years of related desktop and/or deskside support experience
- Solid experience and understanding of IT services and products - including software, hardware and network troubleshooting skills, PC imaging and deployment and IMAC experience
- Excellent customer service skills
- A+, HP, and Dell Certification
- Tier 2 Desktop support providing onsite and remote end user support
- Troubleshoot and resolve issues escalated from the help desk.
- Provide software and hardware support for client's devices (HP, Dell, Apple).
- Provide printer support as needed.
- Perform device re-images and configurations.
- Provide software troubleshooting and break-fix for Windows OS and Apple iOS.
- Provide hardware troubleshooting and break-fix for HP, Dell and Apple devices.
- Order replacement parts/returns under warranty and perform onsite hardware repairs.
- Obtain HP, Dell and Apple certifications (instructions will be provided).
- Maintain Client incident updates (in person/on the phone/ Service Now).
- Keep up to date troubleshooting notes and resolutions in client's Service Now ticketing system.
- Engage in customer interactions maintaining the highest level of customer satisfaction.
- Accountable for individual work and collaborate as part of a team.
- Keep up to date on technical ability and skills.
- Obtain necessary certifications as required by the client.
- Other duties as assigned by technical lead and management.
- Communicate effectively with team, management and customers.
- Represent the company in a professional and businesslike manner.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.