AV Operations Global Lead

Job Title: Audio Visual Operations Global Lead

Location: Santa Clara, CA (Onsite)

Duration: Long Term

Summary:

An experienced and dynamic Audiovisual Operations Lead to oversee and optimize the day-to-day AV operations on a global scale.

This role will ensure the seamless delivery of AV services across all regions.

Key Responsibilities:

• Lead and manage the AV operations team across multiple regions, providing guidance and support.
• Coordinate the setup, operation, and maintenance of AV equipment globally.
• Ensure high-quality audio and visual standards, troubleshooting any technical issues promptly.
• Collaborate with other departments and ensure we are delivering a great user experience.
• Maintain inventory - Global AV Asset Management
• Develop and implement training programs for team members and other staff on AV best practices.
• Manage and lead small projects.
• Provide feedback to AV Engineering on standards.
• Minimize vulnerabilities by creating a process to update software and/or hardware.
• Create SOP's and Knowledge Based articles to ensure local support can troubleshoot spaces.
• Work with developers in areas where we can automate and monitor AV systems.

Qualifications:

• Proven experience in AV operations, preferably in a global capacity.
• Candidate shall have end-to-end knowledge of audio-visual systems.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.
• Ability to work across different time zones and manage multiple tasks.
• Relevant certifications (e.g., CTS, Extron, Creston, Biamp, Planar, Zoom Admin, Shure, etc)