Overview
Hybrid
Depends on Experience
Contract - Independent
Contract - W2
Contract - 12 Month(s)
Skills
Academic Administration
Analytics
Apex
Cloud Computing
Collaboration
Documentation
FOCUS
Higher Education
Oracle Application Express
Public Sector
Regulatory Compliance
Reporting
Research
Salesforce.com
Scalability
Training
Visualforce
Job Details
Job Title:- Salesforce Developer Service Cloud
Location:- New Brunswick, NJ (Hybrid for 1 day in a week)
Duration:- Contract
Note:- Higher Education Domain exp is Must
Job Description
Key Responsibilities:
- Further develop and enhance the existing Salesforce Service Cloud implementation with a focus on:
- Agent setup and optimization
- Deployment of generic agents
- Research documentation integration and workflows
- Intelligent and federated search functionalities
- Collaborate with stakeholders at the Client and across other Client units to align development with institutional needs
- Serve as a subject matter expert for Service Cloud capabilities and best practices in a higher education environment
- Develop custom Salesforce components (Apex classes, Lightning components, Flows, Visualforce, etc.) and integrate third-party tools where appropriate
- Maintain platform scalability, security, and compliance across multi-organization use
- Support user adoption through documentation, training, and troubleshooting
- Partner with cross-functional teams to support reporting, analytics, and user feedback loops
Qualifications:
Required:
- 5+ years of Salesforce development experience, with a primary focus on Service Cloud
- Proven experience with agent deployment, intelligent search tools, and documentation systems within Salesforce
- Strong understanding of Salesforce architecture, security model, and governor limits
- Experience with Lightning Web Components, Apex, Flows, and APIs
- Ability to work across departments and collaborate in a complex, multi-stakeholder academic environment
- Experience supporting Salesforce in higher education, public sector, or research-focused institutions
Preferred:
- Salesforce certifications, such as Service Cloud Consultant or Platform Developer I/II
- Experience working with multi-org environments or large-scale Salesforce rollouts
- Familiarity with tools like Einstein Search, Knowledge Articles, or third-party support platforms
- Background in or understanding of academic research administration or student services
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