Mgr. Network Technology Operations

Department Marketing Statement

The Washington Metro Transit Authority is hiring a Manager Network Operation. This highly technical role supports all aspects WMATAs data cabling requirements, including the configuration, installation, and troubleshooting of data circuits and working with Carriers to determine best routes for cable installation and terminations. The Manager will be responsible for ensuring that all WMATA cabling requirements are successfully completed according to WMAT and industry cabling standards.

This position is vital to delivering exceptional service to both customers and employees, while driving continuous improvement in operational efficiency

Minimum Qualifications

Minimum Education

• Graduation from an accredited college or university with a Bachelor's degree in Computer Science, Data Communications, Telecommunications or Electrical Engineering.
  • High School Diploma or GED with 4 years of progressively responsible experience in enterprise voice and data network technologies, or an equivalent combination of post high school education in Computer Science, Data Communications, Telecommunications or Electrical Engineering is considered

Minimum Experience

• Seven (7) years of experience managing union resources and managing multiple shifts to provide 24x7x365 operations maintenance support and development/enhancement project support.
• Must include three (3) years of experience in structured and patch cabling technologies for both copper and fiber cables, including cabling for safety sensitive operations, data-center operations and business applications utilizing industry and best practices for enterprise cabling.
• Must include three (3) years or more experience implementing, conducting corrective and preventive maintenance on outside plant 2 pair copper cables.
• Experience with the implementation of broadband technologies such as Gigabit, Ethernet, Multiple Protocol layered switching, Session Initiated protocol and other technology schemas.

Minimum Certification/Licensure

• N/A

Preferred Qualifications

• N/A

Medical Group

Satisfactorily complete the medical examination for this position, if required. The incumbent must be able to perform the essential functions of this position either with or without reasonable accommodations.

Summary

The Manager, Network Technology Operations must have a general understanding network and communication concepts: VLAN and WAN, routing and switching schemas and Public Switched Telephone networks for voice services from carriers like Verizon and ATT. This position is responsible 24x7x365 for the daily maintenance and management of the WMATA voice and data networks, and communication systems in support of WMATA and Digital Modernizations Mission and Goals. The voice and data networks include Metronet Voice and Data (wired and wireless), regional partner business networks, and private Cellular Networks. This position works closely with the Digital Modernization leadership team, functional areas, Metro Integrated Command and Communications Operations Center, Rail and Bus Operation and other WMATA business units, to ensure that all WMATA networks and communications systems are operating in a robust, reliable and secure manner on a 24x7x365 basis.

Essential Functions

Principal Job Duties

• Responsible for the daily operation of the voice and data network, as well as the network communication infrastructure (cabling/racks/power/closets). Ensures that installations, modifications, back-ups, problem resolution and other operations are carried out in a careful and well-documented manner.
• Adheres to all WMATA published standards, procedures and protocols for addressing or responding to any network or communication system request.
• Provides support for trouble-shooting and re-establishing network services (voice and data) when performance degradation or outages occur on a 24x7x365 basis.
• Assists in financial planning, performance appraisals, and other typical administrative and managerial functions associated with management of a technology team.
• Assists the Digital Modernization Leadership in planning and designing new and upgraded services for voice, video and data network service.
• Acts as a liaison between the Network Engineers, Integrated Communication Technicians, Chief Network Architect, Digital Modernization Sr. Management, and other Information Technology teams to ensure that each WMATA customer or department request is completely satisfied.
• Provides management oversight and support related to enterprise class network voice and data operations.
• Oversees the deployment and ongoing daily management of a full range of enterprise network technical voice and data systems, including the management of phone systems, data network routers and switches, and systems ancillary to the voice and data systems (voicemail, DHCP servers, etc.); circuits provided by commercial communication service providers (Internet
• Responsible for the monitoring and performance management of large-scale enterprise networks using hardware tools and software-based network management tools and test equipment.
• Provides support for trouble-shooting and re-establishing services when performance degradation or outages occur - on a 24x7x365 basis.
• Assures the retention, technology development, efficacy and morale of a competent staff.

Other Duties

• N/A
• Maintains and promotes awareness and accountability with safety policies and procedures while performing job functions. Promotes a positive safety culture and encourages reporting of safety concerns consistent with our Agency Safety Plan, other regulatory requirements within the Safety Management System and just culture principles.
• Maintains and promotes awareness and accountability with safety policies and procedures while performing job functions. Promotes a positive safety culture and encourages reporting of safety concerns consistent with our Agency Safety Plan, other regulatory requirements within the Safety Management System and just culture principles.

The functions listed are not intended to limit specific duties and responsibilities of any particular position. Nor is it intended to limit in any way the right of managers and supervisors to assign, direct and control the work of employees under their supervision.

Evaluation Criteria

Consideration will be given to applicants whose resumes demonstrate the required education and experience. Applicants should include all relevant education and work experience.

Evaluation criteria may include one or more of the following:

• Skills and/or behavioral assessment
• Personal interview
• Verification of education and experience (including certifications and licenses)
• Criminal Background Check (a criminal conviction is not an automatic bar to employment)
• Medical examination including a drug and alcohol screening (for safety sensitive positions)
• Review of a current motor vehicle report

Closing

WMATA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, status as a protected veteran, or any other status protected by applicable federal law.

This posting is an announcement of a vacant position under recruitment. It is not intended to replace the official job description. Job descriptions are available upon confirmation of an interview.