Overview
On Site
$24.1/-
Accepts corp to corp applications
Contract - W2
Contract - 1000 Hour(s)
Skills
active directory
cloud
help desk
microsoft azure
Job Details
Respond by: 11/25/2025
Rate: DOE
Type: Contract
Work Mode: 100% onsite
Location: Austin TX
Please respond with resume and 3 references preferably supervisor (name, title, company, email, phone number)
Background Check will be performed if a candidate is selected for placement and will have to be passed'
Job Description
Provides front-line technology support by answering and responding to inbound calls/emails in a timely and professional manner, gathering and analyzing information about the customer's issue and determination of the best way to resolve the problem.- Provides basic support and troubleshooting, including password resets, printer configurations, break/fix instructions, website content updates, creates accounts and configure hardware as part of on boarding processs, supports audio and video equipment in conference rooms, and support for more complex issues where configuration solutions have already been documented.
- Responsible for ensuring that all support calls/emails are properly documented in the tracking system, escalating issues as appropriate, and communicating trends to management.
II. CANDIDATE SKILLS AND QUALIFICATIONS
| Minimum Requirements: Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity. | ||
| Years | Required/Preferred | Experience |
| 3 | Required | Experience delivering superior customer service (written, verbal, and in-person) across multiple delivery channels (telephone, email, in-person). |
| 2 | Required | Experience working with customers across all levels of technological proficiency. |
| 2 | Required | Experience in the support of computers, the use of applicable programs and systems (such as Microsoft Office Suite, Windows 10, and Adobe products), and troubleshooting information systems |
| 1 | Required | Experience with Active Directory |
| 1 | Required | Experience with cloud platforms and technologies like Microsoft Azure |
| 1 | Preferred | A strong desire to grow and advance within an organization with an opportunistic landscape |
| 1 | Preferred | A strong desire to grow and advance within an organization with an opportunistic landscape |
III. TERMS OF SERVICE
Services are expected to start 12/01/2025 and are expected to complete by 07/01/2026. Total estimated hours per Candidate shall not exceed 1000 hours. This service may be amended, renewed, and/or extended providing both parties agree to do so in writing
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