Overview
On Site
$DOE
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 6 month(s)
Skills
Office 365 Administration
XML/ XSLT / Xpath / Xquery / FO
Telecom - Network Management
Job Details
Job Position: Mailbox Operations Specialist
Location: Dallas TX or Atlanta GA (Onsite)
Duration: Long Term Contract
Job Description:
Manage tperson ILEC Meet-Point Mailbox, processing ~400 monthly requests for circuit information between CLLI codes
Respond to customer requests for meet-point information, perform redesigns, and personlp establish new meet-points
Operate tperson XML mailbox to process requests for establishing or updating Local Service Request (LSR) XML Gateway connectivity
Create CLEC test and production APPL IDs to facilitate customer order submissions
Coordinate and facilitate calls among test managers, IT, and customers for platform testing, troubleshooting, and migrations
Understand circuit provisioning, CLLI codes, and mailbox operations
Bachelor's degree strongly preferred, or 5 8 years of experience in telecom operations, customer service, or technical support
Strong organizational and multitasking abilities
Familiarity with LSRs, XML gateway interfaces, and wholesale telecom processes
Skilled in technical troubleshooting and customer communication
Ability to manage and prioritize high-volume requests in a fast-paced environment
Manage tperson ILEC Meet-Point Mailbox, processing ~400 monthly requests for circuit information between CLLI codes
Respond to customer requests for meet-point information, perform redesigns, and personlp establish new meet-points
Operate tperson XML mailbox to process requests for establishing or updating Local Service Request (LSR) XML Gateway connectivity
Create CLEC test and production APPL IDs to facilitate customer order submissions
Coordinate and facilitate calls among test managers, IT, and customers for platform testing, troubleshooting, and migrations
Understand circuit provisioning, CLLI codes, and mailbox operations
Bachelor's degree strongly preferred, or 5 8 years of experience in telecom operations, customer service, or technical support
Strong organizational and multitasking abilities
Familiarity with LSRs, XML gateway interfaces, and wholesale telecom processes
Skilled in technical troubleshooting and customer communication
Ability to manage and prioritize high-volume requests in a fast-paced environment
SYSMIND LLC is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without any discrimination. We promote and support a diverse workforce at all levels in the company. All job offers are contingent upon completion of a satisfactory background check and reference checks. Additionally passing the drug test may also be required. All contractors intending to work on SYSMIND's W2 are "at will" employees.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.