Telecommunication Specialist - $48 CTC - REMOTE (WI Resident/MUST Relocate to WI)

Overview

Remote
Depends on Experience
Contract - W2
Contract - Independent
Contract - 05 Month(s)

Skills

Cisco
Call Center
Telecommunications
Telecommunications Billing
Internal Communications
LAN
Telephony
Systems Analysis/design

Job Details

Job Description:

***Crop to Crop resumes are accepted
Location Requirement: POSTING IS FOR WISCONSIN BASED CANDIDATES ONLY (OR THOSE WILLING TO RELOCATE TO WISCONSIN WITHIN 30 DAYS OF THE START DATE). ALL WORK MUST BE DONE IN WISCONSIN

Candidate MUST be a WI resident or willing to relocate to WI prior to starting the role at their own expense. Local candidates preferred. This position is currently remote. However, position status is subject to change. (90% remote 10% onsite as needed) Onsite work is not likely, but candidate should be prepared to come onsite if required.

The Telecommunication Specialist will function as a high-level technical support resource in VoIP telecommunications phone numbers, mobile device management, and dial plans. The position will require analysis and design for Call trees or call centers for internal communications. This person will manage the agency telecommunications data and look to improve process and procedures through redundancy or automation where appropriate.

The candidate must have experience in VoIP communications, telephony configuration and testing, validation, administration, support, monitoring and maintenance for telecom infrastructure including the development of process documentation. The candidate will be expected to utilize industry standard best practices and methodologies and provide knowledge transfer to other staff through both direct communication and formal documentation.

  • The candidate should have experience with mobile technology and supporting daily operations in telecommunications billing and tracking systems.
  • The candidate should be familiar with routing protocols for VoIP communications while working within a WAN and LAN environment.
  • An exceptional candidate will have direct experience with Cisco Unified Communications software suite like Manager, Cisco Unity Connection, Cisco Unified Contact Center Express or other Call Center software or services. Furthermore, having a Cloud knowledge will be a plus.
  • The candidate should be capable of working independently on a diverse amount of activities.
  • The candidate will also be required to work within a team to provide recommendations for process improvements, project planning, system implementations, and system administration.
  • The candidate should be skilled in the prioritization of daily tasks and project tasks.
  • The candidate should have experience with providing system High-availability and the day to day support in a 24x7-365 environment is preferred.
  • On Call support will be required.
  • The candidate will be required to pass a criminal background check prior to starting the position.

Required Skills:

  • Demonstrated Telecommunications provider services support and vendor management. EX providers: ATT, US Cellular, Lumen, etc.
  • Experience in provisioning a PBX.
  • Demonstrated skills in telecommunications asset management and billing reconciliation.
  • Experience in managing Call Center software distributing and managing VoIP phone numbers.
  • Experience in helping clients with roadmap to strategize multiyear plan to keep the systems effective with emerging technologies.
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