Sr. Application Developer (CX)

Overview

Remote
On Site
Hybrid
BASED ON EXPERIENCE
Full Time
Contract - W2
Contract - Independent

Skills

SOA
J2EE
Business-to-business
Attention to detail
Business software
Customer experience
SAP CRM
Business requirements
Level design
Asset management
Functional requirements
Solution delivery
Production support
Information architecture
Software design
Web services
Project delivery
Computer science
Case management
Field service
Customer service
Contact center
Java
UI
HTML5
Relational databases
Energy
FOCUS
Accountability
Regulatory Compliance
Middleware
Interfaces
Design
Customer relationship management
Sales
Marketing
DQM
Enterprise resource planning
Billing
Scripting
Data
Migration
Documentation
Testing
Software deployment
Operations
SOAP
RESTful
API
Optimization
Evaluation
Specification
Productivity
Automation
.NET
jQuery
Bootstrap
HTML
Cascading style sheets
JavaScript
XML
JSON
Informatica
MFT
SSO
SAML
OAuth
Software development methodology
Agile
Scrum
Communication
Facilitation
Supervision

Job Details

Our client, an energy services holding company, is seeking a Sr. Application Developer (CX)

Location: Fully Remote
Position Type: IT Full Time

Job Summary:

Company is seeking a Sr. Business Application Developer for Customer Experience to support Client's customer experience solutions with focus on SAP CRM and web and mobile sites. Create current and future state architectures, solutions, and providing guidance and sharing to the technical team while working closely with other IT, suppliers and business partners. Support the technical decisions and reviews, and accountable for delivering enterprise level technical solutions while ensuring the solutions meet IT architectural best practice, compliance, security and business requirements. Perform functional reviews, technical high level and detail level design, build and review, solutions from start to finish. Technical knowledge includes SAP CRM, SEW, payment solutions as well as strong experience working in a service-oriented architecture with middleware interfaces.

Major Responsibilities:

  • Implement solutions, including core template design, build, validation, roll-out and support
  • Responsible for delivering solutions in the areas of CRM Sales, Service, Marketing and SEW
  • Substantial experience in SAP CRM Self-Service Accelerator, DQM, Sales Service, Mindtouch, Marketing clouds
  • Enable the design of conceptual architecture and technical solutions
  • Strong experience in integrated solutions utilizing middleware to integrate with ERP, billing, work & asset management systems
  • Develop an understanding of all integrated systems (such as ERP, Agent Desktop, Billing, Work & Asset Management) that will be impacted by the implementation and begin to plan for the retrofit and conversion that may need to occur
  • Understand internal and external customer pain-points; anticipates customer's needs and proactively design solutions
  • Analyze requirements and aid in designing technical solutions to meet business goals, objectives and functional/non-functional requirements in alignment with architectural standards
  • Designs, tests, and debugs Customer Experience interfaces
  • Work with other team members and leads, proactively identify and mitigate/resolve risks and issues
  • Develops scripts for data merging and migration, and assist in the development of ERP interfaces to internal and external systems
  • Documents all technical processes, requirements, flows and diagrams; develop appropriate requirements, design, testing and deployment documentation to support the solution delivery
  • Assists in day-to-day operations as troubleshooting problems arising from regular use, production support, and maintaining the Customer Experience platform
  • Provides the operational support for developing and maintaining the enterprise information architecture related to Customer Experience
  • Review and provide solution design for all boundary system integrations (ex: web services (SOAP/RESTFul)/service bmicroservices/API)
  • Work closely and be in alignment with IT, other project and legacy architect(s) and business team
  • Drive and address any critical production issues while balancing new project delivery
  • Provide recommendation for technology optimization/tuning
  • Drive and perform products/new technologies/solutions proof of concept and evaluation
Position Specifications:
  • Bachelor's degree in computer science, or equivalent plus minimum 5 years of relevant experience, including minimum 5 years in IT
  • Certification in SAP CRM modules
  • Experience in CRM based solutions around Case Management, Agent Desktop, Sales Productivity, Field Services, Project Service Automation, Customer Care and Contact Center
  • Development experience in core Java, .NET, J2EE, RESTful web services and modern front-end frameworks (jQuery, Bootstrap, LESS, etc.)
  • Knowledge of HTML, HTML5, CSS, JavaScript, XML, JSON
  • Desirable technical experience in Informatica iPaaS technology in API Gateway, Application/Data Integrations, B2B, and MFT
  • Knowledge of SSO, SAML, OAUTH
  • Strong knowledge in system integrations
  • Strong understanding of relational databases
  • Good knowledge of SDLC processes and tools and Agile or SCRUM processes
  • Holistic solution, design, and architecture skills
  • Excellent interpersonal, communication and team-facilitation skills, with ability to work well with team members and suppliers
  • Strong attention to detail and deadlines
  • Ability to work well under pressure and work on multiple projects concurrently
  • Ability to work independently with minimal supervision
Salary Range: $100,000 - $130,000

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