Medicare Fulfillment Specialist

Youngsoft, Inc. ( is a global software solutions IT company, delivering digital enterprise business betterment since 1996. Through collaborative engagement and discovery with our clients and vendors, we co-create industry specialized digital products, applications software, process, programs, and project outcomes. Headquartered in metro-Detroit, we leverage "pods" of Subject Matter Experts, Business Analysts, Solutions Architects, Software Engineers, and Project Managers, fused with HyperCare through our Global Support Centers. Through inclusivity, we share a singular vision to deliver world-class measurable upside results to our customers. It takes a village come join ours!

Technical Skills:

Must Have

• Facets
• Microsoft Office

JOB DESCRIPTION

Job Summary:

• Responsible for analyzing and interpreting documentation received in Revenue Cycle from sales, agents, and employer groups to accurately set-up and configure basic to moderately complex fully-funded benefit options, group structures, and membership using the OnBase and Facets systems.
• Conducts moderately complex analysis of Facets and OnBase information to provide issue resolution and respond to inquiries related to group and member set-up. Assists on project teams as assigned.

Essential Functions:

• Analyze and interpret documentation received from Sales (EGI, NGI, Revisions, Client Fact Sheet, etc.) to determine Facets setup, configuration, and accurately build a variety of fully-funded benefit options, group structures, and enroll members.
• Conduct moderately complex research as necessary to effectively resolve customer issues and respond to customer inquiries regarding group and member status through Facets documentation, phone calls, written correspondence, and approved form letters.
• Participate in cross-functional training opportunities and process improvement initiatives within Revenue Cycle during the non-peak open enrollment periods.
• Works under minimal direction guided by established policies and procedures.
• Analyze multiple reports from various internal and external sources to determine and implement appropriate action to reconcile group/member discrepancies.
• Maintain a basic understanding of all internal and external computer systems and reports that impact the group set-up and member enrollment process.
• Participate in implementation workgroups with Sales and other business owners to ensure a transparent onboarding or renewal process for Key and Performance Guarantee groups.
• Monitors and prioritizes work in the OnBase workflow queues to ensure that our department Service Level Agreements are met.

Qualifications:

• Required High School Diploma or equivalent
• Preferred Associate's Degree in business or health care related field
• 2 years of relevant experience in the healthcare industry or related field Required
• Experience with FACETS Software in benefit and/or group configuration/maintenance or claims Preferred

Please respond with your updated resume, contact information