Overview
On Site
Depends on Experience
Contract - W2
Contract - Independent
Contract - 12 Month(s)
No Travel Required
Skills
Audiovisual
Cabling
Cisco
Computer Networking
DMA
WebEx
Videoconferencing
Microsoft PowerPoint
Microsoft
TMS
Computer Hardware
Job Details
The following requirement is open with our client.
Title : Senior AV(Audio/Video) Support Technician
Location : Longmont, CO (Onsite)
Duration : 12+ Months
Relevant Experience (in Yrs.): 10+yrs.
Role Description:
- Experience with c-suite interaction a plus. Calm and collected in a fast pace environment required. Operate, maintain, and upgrade video conferencing equipment, test environment, and infrastructure.
- Utilize the existing management-tracking tool ServiceNow for all related incident tracking, service tickets, and change requests.
- Basic understanding of networking and network protocols Working knowledge of video infrastructure and endpoint equipment.
- Such as Cisco CUCM, Cisco TMS, Cisco Expressways, Cisco Endpoints, Poly DMA, DMA Edge, RMX, RPRM, Workflow Server, Pexip CVI, Microsoft Teams Rooms, and Poly Endpoints, Zoom video conferencing.
- Troubleshoot and resolve video conferencing and event service incidents, including RMAs, and hardware software issues.
- Process service requests within the Video and Event Services area. Experience with Zoom Meetings and Webinar, Teams Meetings and Teams Live, Cisco WebEx Meetings and Webinar, and other industry-standard meeting platforms. Schedule, setup, and disconnect video conferences for internal and external meetings.
- Work with 3rd party vendors to troubleshoot issues and perform root cause analysis. Adhering to SLAs and maintain maximum uptime for the video conferencing environment and event services.
- Follow defined processes and ensure that the processes are adhered to by the team.
- Advanced technical knowledge of how-to setup, install, troubleshoot connections for audio visual equipment including cameras, microphones, projectors, touchscreens, and monitors.
- Professionally with end users, the IT Video Team, Executives, and IT management.
- Understanding and troubleshooting Crestron, Bi-Amp and Extron, and Allen and Heath 30-channel digital mixers for live sound production, Vaddio type video switchers and digital camera equipment, Clear Com type audio device, multi-channel lighting board including lighting priests, PowerPoint, VLC player, PC hardware, and many types of cables, extenders, video and audio peripherals from Shure, Netgear, QSC
Must Have Skills:
Audio/Video,
Cisco (CUCM, TMS, Expressways, Endpoints)
Poly (DMA, RMX, RPRM, Endpoints)
A/V hardware/software
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