Technical Support Associate Analyst

Enterprise Healthcare client has an immediate opening for a highly motivated Technical Support Associate Analyst to join their dynamic and growing team. All qualified candidates are encouraged to apply!

The Depot Build/Shipping Tech is responsible for ensuring all hardware and peripherals requested for New Hires, PC Refresh, Transfers and Break\Fix scenarios are properly built and appropriately imaged based on ticket information. Technicians are also responsible for shipping equipment to the end user, all equipment requested must boxed and shipped in a timely manner to meet the due date or Service Level Target (SLT) created by Depot Leadership.

high school diploma/ged required

2- 5+ years experience

IT Build certification is a plus

• Must be able to lift up to 50lbs
• Monitor New & Used Equipment inventory in Depot Build Room.
• Request replenishment of equipment as needed.
• Processing tickets based on Due Date\SLT
• Unbox & stage devices (laptops, desktops) on build racks
• Review ticket notes for any special requirements
• Perform Hardware upgrades (memory & hard drive) - if requested
• Escalations of Build Issues and updates needed to Tech Support team
• Initiate and monitor the imaging process
• Troubleshoot & escalate build errors
• Must be able to work on multiple machines concurrently
• Packing all requested items appropriately to negate damage in shipping
• Quality assurance for every shipment
• Creating\printing shipping labels for each shipment using our vendor software portal
• Transferring shipments to loading dock for courier pickup
• Documenting work in Service Now Tickets
• Perform other duties assigned by Depot leadership

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.