Tier 1 Help Desk at Harrisburg, PA

Overview

On Site
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 13 day((s))

Skills

Tier 1
Help Desk
Computer Hardware
Research
BMC Remedy
Tier 2
Service Desk
Customer Service
Communication
Recovery
Mainframe
LAN
IDS
RACF
Active Directory

Job Details

Title: Tier 1 Help Desk
Location: Harrisburg, PA
Duration: Long Term
Interview: In Person

ONSITE

Job Description:
Provides technical assistance, support, and advice to end users for hardware, software, and systems via phone.
Investigates and resolves computer software and hardware problems of users.
Answers questions, applying knowledge of computer software, hardware, systems, and procedures.
Talks with technical and non-technical co-workers to research problem and find solution.
Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions.
Create and escalate Remedy trouble tickets to Tier 2 Service Desk staff and/or 3rd Party Service Providers as needed to ensure resolution.
Follow quality standards and displays strong customer service skills.
Able to work in a team environment.
Complete assigned tasks.
Excellent communication skills; both written and spoken.
Reset or restore mainframe, LAN and User IDs and passwords through RACF or Active Directory

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