Application Support L3

Job Title : Application Support L3

Location : Quincy MA

Duration : Long Term Contract

Job Description

L3 Application Support Specialist is responsible for providing advanced technical support and expertise for the organization's software applications. This role involves troubleshooting complex issues, collaborating with development teams, and ensuring the stability and performance of applications.
Key Responsibilities:
1. Advanced Troubleshooting:
Handle escalated issues from L1 and L2 support teams, providing expert analysis and resolution.
Perform root cause analysis for complex application problems and implement solutions.
2. Collaboration with Development:
Work closely with development teams to address bugs, implement fixes, and enhance application functionality.
Participate in code reviews and provide feedback to improve application quality.
3. Performance Optimization:
Analyze application performance and identify areas for improvement.
Implement performance tuning and optimization strategies.
4. Incident and Problem Management:
Lead the resolution of critical incidents and ensure timely communication with stakeholders.
Document solutions and contribute to the knowledge base for future reference.
5. Continuous Improvement:
Identify opportunities for process improvements and automation within the support function.
Stay updated with the latest technologies and best practices to enhance support capabilities.
6. User Support and Training:
Provide guidance and training to L1 and L2 support teams to improve their technical skills.
Assist in creating user documentation and training materials as needed.
7. Compliance and Security:
Ensure application support activities comply with company policies and industry regulations.
Collaborate with security teams to maintain application security and data integrity.

Qualifications:
Bachelor s degree in Computer Science, Information Technology, or a related field.
4 to 8 years of experience in application support or a related role, with a focus on advanced troubleshooting.
Strong problem-solving and analytical skills.
Proficiency in programming languages, Linux/Unix, Autosys, SQL, and understanding of databases.
Familiarity with ITIL processes and best practices.
Advance SQL Scripting, Japa Application knowledge, VBS scripting
Excellent communication and interpersonal skills.
Experience with monitoring tools and ticketing systems.
Preferred Skills:
Experience in supporting specific applications relevant to the industry (e.g., ERP, CRM).
Knowledge of cloud platforms and services.
Certification in ITIL or related frameworks.
Banking domain knowledge
Working Conditions:
May require occasional on-call or after-hours support.
Ability to work in a fast-paced environment and manage multiple priorities.
May required to work in person hybrid working model