Senior QA Engineer (Enrollment)
Remote(considered)Full Time opportunity. Office located in Mountain View, CA

Opportunity

We are looking for a Senior QA Engineer to join our team and play a key role in shaping our AI-driven Enrollment process, delivering highly optimized conversion outcomes for our

Members. This will entail validating end-to-end behavior of conversational AI agents (voice and text) as integrated into our ecosystem (Member mobile app and Clinical web app). You will interact with your Product Management, Development, Design and MEA (Member Enrollment Advisor) peers to become an expert super-user - representing our Members with empathy and deep insight. Your input will be highly valued in terms of improving our user experience. Lastly, you will utilize AI solutions to efficiently and comprehensively develop test cases and automation coverage for your areas of responsibility.

Responsibilities

• Drive test strategy, planning and execution to cover all aspects of the Enrollment experience. This will include areas such as functionality, usability, performance, localization, 3rd-party integrations and reliability.
• Validate real-world end-to-end Member and Clinical conversion experiences (on both Production and Staging environments) across the ecosystem of conversational agents, Member mobile app and Clinical web app.
• Collaborate with Developers, PM, UX designers and our MEA team to design, develop and release a world-class user experience for highly optimized enrollment In this capacity you will act as a super-user - representing our Members to meet their expectations for a 5-star experience.
• Fully leverage AI to assist your testing, utilizing AI QA agents to develop comprehensive test coverage and automated regression. In this capacity you will need to quickly adapt to novel AI-driven solutions to enable optimized feedback loops and rapid test cycles.

Qualifications

• A detail-oriented and user-focused mindset
• High empathy and passion for end users
• Past experience of assertive engagement across the design and successful delivery of high quality outcomes
• Proven functional and end-to-end QA skills
• Proven technical ability requisite to leveraging AI-driven testing tools and testing AI conversational interfaces
• Experience testing features and UI s (mobile and web) for consumer-facing or other high-scale applications
• Experience testing complex systems
• Strong verbal and written communication skills
• This position is based in Mountain View, California