Overview
On Site
Full Time
Skills
Honesty
Executive Support
Process Improvement
Decision-making
Acquisition
Operations Management
Technical Support
SLT
Reporting
Status Reports
Routing
Messaging
Interfaces
Change Management
Computer Science
Computer Engineering
Information Technology
Electronics
Instrumentation
Systems Management
Mathematics
Network Design
Customer Service
Mobile Devices
Cisco Wireless
Network
Printers
IT Infrastructure
Microsoft Windows
Computer Hardware
OS X
iPhone
iPad
ITIL
Management
Recruiting
Healthcare Information Technology
Law
EIS
Job Details
Exodus Integrity Services, Inc. is a rapidly expanding technology company headquartered in Northeast Ohio. EIS provides quality services to our clients by instilling honesty, commitment, and hard work to find the most qualified candidates to fill each opportunity. EIS is seeking several IT Technicians to support a large project for a Fortune 250 client headquartered in Cleveland. This is an ONSITE role and all candidates must be local to the Cleveland area.
Job Description-Executive Support IT Analyst I
The Executive Support analyst role is to provide IT support and maintenance for our North American Offices. The successful candidate will be a technically versed resource with excellent customer service skills. The candidate will be required to effectively maintain and manage all issues our executive team experiences. The successful candidate will be more than simply a support analyst. We're looking for people who embrace technology and have a passion for growing and learning. We want the support team to be recognized as industry leaders in excellent customer service, meanwhile being excellent technologists who can effectively resolve and communicate with various levels of resources within a dynamic organization.
Strategy & Planning
Contribute to process improvement plans.
Provide solutions to IT issues with attention toward problem prevention.
Participate in decision making according to established guidelines, standards and procedures.
Take ownership of incident and work order tickets assigned to you and drive them to resolution within defined SLT's.
Acquisition & Deployment
Assist with the identification and implementation of solutions that provide enhanced functionality and value.
Deploy service solutions that simplify processes.
Participate with office moves, adds and changes. Support all mergers/acquisitions
Support and resolve issues affecting remote end users
Install, troubleshoot & support any network infrastructure and end user devices.
Operational Management
Provide installation and support for hardware, software, mobile devices and network components.
Provide advanced technical support for local network or system users. Troubleshoot and resolve IT issues within the specified SLT's. .
Measure and report on services rendered (monthly metrics and project status reports).
Coordinate routing and dispatching of complex PC issues, Network, Messaging, Server and other concerns to appropriate parts of the organization.
Recommend process and procedural improvements.
Act as the single point of contact for all IT related issues for your customers.
Interfaces and engages vendors in addressing complex technical issues.
Incidental Functions
Assist with Change Management preparations and implementations.
Participate in IT Projects as assigned.
Attend meetings in participation with the team.
Provide 24/7 on-call support for all company Executives.
Position Requirements
Formal Education & Certification
Associate degree (or foreign equivalent) in a Computer Science, Computer Engineering, or Information Technology field of study (e.g., Information Technology, Electronics and Instrumentation Engineering, Computer Systems Management, Mathematics) or equivalent experience.
Knowledge & Experience
0-1 years IT experience.
0-1 years experience with computer hardware and/or software.
0-1 years experience with network infrastructure
0-1 years experience in customer service-related work.
0-1 years experience working with mobile devices.
Working knowledge of CISCO wireless network
Working knowledge of troubleshooting issues with various network printers.
Understanding of information technology infrastructure and computer platforms.
Understanding of computer administration concepts.
Working knowledge of Windows OS, PC hardware and Office Suites.
Working knowledge of MacOS, iPhone, and iPad
Working knowledge and experience with ITIL
About EIS:
Since 1997, Exodus Integrity Services, Inc. (EIS) has brought hundreds of companies and thousands of talented IT professionals together. With over 120 years of combined industry and functional experience, the EIS team takes a consultative approach to identify client objectives and create practical initiatives that solve problems quickly and efficiently. We specialize in Consulting Solutions, Contingent and Direct Workforce Staffing, and Healthcare IT Solutions.
*Exodus Integrity Services (EIS) is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. EIS prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. EIS conforms to the spirit as well as to the letter of all applicable laws and regulations."
Job Description-Executive Support IT Analyst I
The Executive Support analyst role is to provide IT support and maintenance for our North American Offices. The successful candidate will be a technically versed resource with excellent customer service skills. The candidate will be required to effectively maintain and manage all issues our executive team experiences. The successful candidate will be more than simply a support analyst. We're looking for people who embrace technology and have a passion for growing and learning. We want the support team to be recognized as industry leaders in excellent customer service, meanwhile being excellent technologists who can effectively resolve and communicate with various levels of resources within a dynamic organization.
Strategy & Planning
Contribute to process improvement plans.
Provide solutions to IT issues with attention toward problem prevention.
Participate in decision making according to established guidelines, standards and procedures.
Take ownership of incident and work order tickets assigned to you and drive them to resolution within defined SLT's.
Acquisition & Deployment
Assist with the identification and implementation of solutions that provide enhanced functionality and value.
Deploy service solutions that simplify processes.
Participate with office moves, adds and changes. Support all mergers/acquisitions
Support and resolve issues affecting remote end users
Install, troubleshoot & support any network infrastructure and end user devices.
Operational Management
Provide installation and support for hardware, software, mobile devices and network components.
Provide advanced technical support for local network or system users. Troubleshoot and resolve IT issues within the specified SLT's. .
Measure and report on services rendered (monthly metrics and project status reports).
Coordinate routing and dispatching of complex PC issues, Network, Messaging, Server and other concerns to appropriate parts of the organization.
Recommend process and procedural improvements.
Act as the single point of contact for all IT related issues for your customers.
Interfaces and engages vendors in addressing complex technical issues.
Incidental Functions
Assist with Change Management preparations and implementations.
Participate in IT Projects as assigned.
Attend meetings in participation with the team.
Provide 24/7 on-call support for all company Executives.
Position Requirements
Formal Education & Certification
Associate degree (or foreign equivalent) in a Computer Science, Computer Engineering, or Information Technology field of study (e.g., Information Technology, Electronics and Instrumentation Engineering, Computer Systems Management, Mathematics) or equivalent experience.
Knowledge & Experience
0-1 years IT experience.
0-1 years experience with computer hardware and/or software.
0-1 years experience with network infrastructure
0-1 years experience in customer service-related work.
0-1 years experience working with mobile devices.
Working knowledge of CISCO wireless network
Working knowledge of troubleshooting issues with various network printers.
Understanding of information technology infrastructure and computer platforms.
Understanding of computer administration concepts.
Working knowledge of Windows OS, PC hardware and Office Suites.
Working knowledge of MacOS, iPhone, and iPad
Working knowledge and experience with ITIL
About EIS:
Since 1997, Exodus Integrity Services, Inc. (EIS) has brought hundreds of companies and thousands of talented IT professionals together. With over 120 years of combined industry and functional experience, the EIS team takes a consultative approach to identify client objectives and create practical initiatives that solve problems quickly and efficiently. We specialize in Consulting Solutions, Contingent and Direct Workforce Staffing, and Healthcare IT Solutions.
*Exodus Integrity Services (EIS) is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. EIS prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. EIS conforms to the spirit as well as to the letter of all applicable laws and regulations."
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.