Mid ServiceNow Developer O&M Expert

Overview

On Site
Contract - Independent
Contract - W2
Contract - Long term

Skills

ServiceNow

Job Details

TECHNOGEN, Inc. is a Proven Leader in providing full IT Services, Software Development and Solutions for 15 years.

TECHNOGEN is a Small & Woman Owned Minority Business with GSA Advantage Certification. We have offices in VA; MD & Offshore development centers in India. We have successfully executed 100+ projects for clients ranging from small business and non-profits to Fortune 50 companies and federal, state and local agencies.


Mid ServiceNow Developer O&M Expert
Washington, DC- Hybrid- Candidates from the DMV areas are preferred
Long term
Job Description:
We are seeking a Senior ServiceNow Developer with deep expertise in Operations and Maintenance (O&M) to join our team supporting enterprise-wide ServiceNow environments. This role involves ongoing platform support, module enhancements, performance optimization, and collaborating with cross-functional teams to maintain and improve ServiceNow functionality in alignment with evolving business needs.
The ideal candidate will have experience working in fast-paced production environments-especially within government or regulated sectors-and will be responsible for supporting day-to-day operations, managing incidents and change requests, and continuously improving existing modules such as ITSM, ITOM, CMDB, Incident, Change, and Problem Management.
Key Responsibilities:
  • Provide sustained O&M support for the ServiceNow platform, ensuring platform stability and performance.
  • Implement minor enhancements, bug fixes, and upgrades to existing ServiceNow modules.
  • Develop and maintain workflows, business rules, client scripts, UI policies, ACLs, and notifications.
  • Work closely with business stakeholders, analysts, and process owners to triage and resolve ServiceNow issues.
  • Monitor health of CMDB, Discovery, and integrations; take proactive measures to avoid service disruptions.
  • Perform root cause analysis, issue resolution, and post-incident documentation.
  • Support platform upgrades and patching; test and validate changes in sub-prod environments.
  • Configure and maintain MID Servers, Discovery Schedules, Event Rules, and operational dashboards.
  • Maintain platform documentation, SOPs, and knowledge base articles.
  • Provide knowledge transfer and mentor junior ServiceNow team members.
Required Skills & Experience:
  • 6+ years of experience in ServiceNow development and administration
  • Strong background in ITSM and ITOM modules (especially CMDB, Discovery, Event Management)
  • Hands-on experience with Operations and Maintenance in enterprise ServiceNow environments
  • In-depth understanding of platform architecture, update sets, and release management
  • Experience with ServiceNow integrations (REST/SOAP, LDAP, AD, SCCM, Splunk, etc.)
  • Knowledge of Agile/Scrum, incident/change management, and DevOps principles
  • Ability to analyze production issues and deliver reliable, maintainable solutions
  • Strong scripting skills: JavaScript, Glide APIs, HTML/CSS
  • Familiarity with government security standards, FedRAMP, or ITIL practices is a plus
Preferred Certifications:
  • ServiceNow Certified System Administrator (CSA)
  • Certified Implementation Specialist (ITSM/ITOM)
  • ITIL v4 Foundation

Best Regards,

Pavan Teja
Talent Acquisition Specialist
Phone:
Email:
Web:
4229 Lafayette Center Dr, Suite 1880, Chantilly, VA 20151

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