Technical Support Service Desk

Job Title: Technical Support Service Desk

Location: Plano TX

Duration: X Months Contract on Mphasis Pay Roll

Job Description:

Candidates with a minimum X years of Service Desk experience Those with technical knowledge and troubleshooting skills with excellent English-speaking skills and willing to work in rotational shifts.

Job responsibilities would include inbound & outbound calling, responding on emails and triaging technical and non-technical queries or complaints related to migration of applications.

Technical Skills:

• Should have working knowledge and understanding of various Operating Systems (Unix/Windows), Middleware, Desktop, Laptop, VPN, APIs and FTP.
• Should have the ability to triage technical and non-technical client queries, read verbose logs, for IPs, URLs, etc.,
• Good to have understanding of
  • Transmissions, firewalls, protocols, and security
  • Various FTP communication technologies
  • FTP transport and payload security technologies
  • Cryptography settings (ciphers, KEX, HMAC)
  • Application and system logs

Skills:

• Effective business communication skills
• Active listening and probing skills
• Navigate through ticketing tools, procedures and knowledge base articles.

• Receptive for feedback and willing to learn
• Positive attitude and team player