IS System Support Director- CGS Administrators, LLC

Summary
CGS Administrators, LLC (CGS) is part of BCBSSC 's Celerian Group of companies and provides a variety of services for Medicare beneficiaries, healthcare providers, and medical equipment suppliers in 38 states, supporting the needs of over 8.7 million Medicare beneficiaries and 103,000 healthcare professionals nationwide.

The Production Support Department at CGS is responsible for the oversight and operational stability of internally developed systems, ensuring seamless performance and reliability. This team plays a critical role in meeting business metrics by proactively identifying and mitigating potential issues before they impact operations.

This role will lead two primary functions: general production support for CGS's proprietary applications and oversight of the Mainframe Development and Production Support team. The Director will manage a team of 19 direct reports, fostering a passion for excellence, collaboration, and customer satisfaction.
Description

Logistics: CGS -one of BlueCross BlueShield's South Carolina subsidiary companies.

Sponsorship: This position is not eligible for sponsorship now or in the future.

Position Purpose:

• Ensuring the health and stability of production systems during standard business hours.
• Leading efforts to proactively monitor systems and implement reconciliation processes in partnership with development teams.
• Managing and resolving user-reported problem tickets with a focus on root cause analysis and long-term preventive solutions.
• Driving operational excellence through structured support processes, performance metrics, and service-level adherence.

Work Environment :

• Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer.

What You'll Do:

• Mentor and coach management team on staff management, employee development, addressing performance issues, resource planning, and strategic objectives. Promote professional growth. Provide guidance and leadership in staff and resource management, team building and training to ensure organizational effectiveness.
• Actively participate in long-range strategic planning.
• Manage policy development to address complex business issues.
• Work with business unit managers and form alliances on projects, operational decisions, and scheduling requirements.
• Define and develop project management infrastructure.
• Manage a methodology driven quality plan.
• Monitor and control the quality of the deliverable, as well as manage the project completion process through customer acceptance.

To Qualify, You'll Need:

Required Education: Bachelor's degree.

Required Work Experience:

• 10+ years of job-related IT experience.
• 3 years of management experience OR 3 years equivalent military experience in grade E4 or above (may be concurrent).

Required Skills and Abilities:

• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Able to identify complex problems and review related information to develop and evaluate options and implement solutions.
• Demonstrated flexibility for adapting to both changing business and client needs, and a changing technical environment.
• Strong technical knowledge base in related area.
• Strong interpersonal and oral/written communication skills.
• Demonstrated analytical and decision-making skills.
• Excellent and effective communication, customer service and time-management skills.
• Ability to communicate complex information with understanding to a variety of audiences who have different levels of experience and knowledge.

Required Software and Other Tools:

• Microsoft Office.

What We Can Do for You:

We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have access and opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.

Our comprehensive benefits package includes:

• 401(k) retirement savings plan with company match
• Subsidized health plans and free vision coverage
• Life insurance
• Paid annual leave - the longer you work here, the more you earn
• Nine paid holidays
• On-site cafeterias and fitness centers in major locations
• Wellness programs and a healthy lifestyle premium discount
• Tuition assistance
• Service recognition

What to Expect Next:

After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements. Management will be conducting interviews with those candidates who qualify with prioritization given to those candidates who demonstrate the preferred qualifications.

Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company.

If you need special assistance or an accommodation while seeking employment, please email or call , ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.

We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Here's more information .

Some states have required notifications. Here's more information .