ServiceNow Platform Lead

ServiceNow Platform Lead Role

Basic Requirements:

Minimum 10+ years Relevant ServiceNow Experience. Total IT experience minimum 15 Years in ServiceNow operations.

Responsible for handling escalations, participates in escalation meetings and should be solution oriented in decision makings.

Consult/guide the client with the best practices and solutions to new requirements, problem statements and roadmap for ServiceNow.

Should have managed a team of ServiceNow resources and is able to manage a team working remotely and on different time zones.

Experience in supporting the implementation, administration, configuration, and/or development of the ServiceNow tool.

ServiceNow Experience should include extensive scripting in ServiceNow, tool configuration, design work, technical configuration, and deployment.

Specifically, candidates should possess the skill to develop on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change, Service Catalog and workflows.

System/Process Automation (Orchestration) experience. System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP

Experience with working or developing in any one of the following programming languages: JavaScript, CSS, HTML or HTML 5, Angular JS

Experience in working on ServiceNow Development using Agile/Scrum methodology.

Ability to communicate fluently with client stakeholders.

Flexible for rotational shifts including night shift.

Preferred Skills:

Understanding of Configuration Management as it relates to ITIL

Experience in the new ServiceNow scoped applications, Virtual agent, Performance Analytics, ATF, Predictive Intelligence, Agent Workspace, Mobile app etc.,

Web Services Integration (SOAP, REST, JSON, JDBC)

Experience implementing systems using the Agile/Scrum methodology

Fundamental knowledge of networking including TCP/IP ports and firewalls, network protocols, and IP networks

Strong communication, Strong presentation and writing skills.

Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members.

Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions

Minimum ServiceNow CSA/ CIS certified.

ITIL certification / CIS/ CAD/ CTA ServiceNow certification is an advantage.

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to for investigation.

Compensation and Benefits

A candidate s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.