IT Technician (Tier 2)

Description
We are seeking a Desktop Support Technician (Tier 2) to provide comprehensive technical support and asset management for North America operations. This role involves hands-on troubleshooting, hardware lifecycle management, and coordination with vendors to ensure seamless IT services.
Top Skills
Hardware: Dell products - Break-fix support, troubleshooting, installations/configuration
Software: ServiceNow (ticketing systems), Active Directory, Autopilot (nice to have), Office 365, Windows 10/11, Azure, MFA, SCCM or Intune
Network: Light network connectivity support (e.g., printer and Wi-Fi troubleshooting)
AV Conferencing Support: MS Teams troubleshooting - ensuring systems are fully functional before meetings
Required Skills

• Desktop Support & Troubleshooting
• Windows OS (Windows 10)
• Video Conferencing Support
• Microsoft Office Suite
• Strong Customer Service Orientation

Key Responsibilities
PC Support

• Monitor and track all incidents across ServiceNow (SNOW) queues for North America.
• Diagnose and resolve incidents using documented procedures.
• Provide onsite technical support; occasional remote work possible.
• Set up and implement hardware for new hires.
• Test and maintain assets for proper functionality.
• Install, repair, and perform preventative maintenance on laptops and desktops.
• Manage Dell warranty claims and coordinate hardware replacements.

Asset Management

• Maintain inventory of Windows-based assets and peripherals.
• Update Hardware Asset Management systems.
• Handle asset assignment, imaging, and replacement (End of Life).
• Manage shipping and delivery for new hires, replacements, and segment moves.
• Generate inventory reports and manage hardware disposal.
• Oversee full PC lifecycle from procurement to disposal.

Software & OS Support

• Perform OS imaging and software deployment (automated and manual).
• Install and test desktop applications and browsers.
• Support iOS systems and mobile apps.
• Procure and install approved software.

Audio/Visual Support

• Maintain and test Windows-based AV systems.
• Troubleshoot and re-image systems as needed.
• Train users on conference room hardware/software.
• Provide executive meeting support and live townhall assistance.
• Coordinate vendors for AV installation, updates, and warranty work.

Network & Smart Hands Support

• Replace server hardware components (HDD, rack and stack).
• Deliver hardware and peripherals to customers.
• Perform advanced hardware replacements for break/fix incidents.
• Coordinate refresh/replacement for North America users.

Project Support

• Manage IT projects outside daily operations scope.
• Oversee milestones, deadlines, and resource allocation.
• Act as liaison between management and technical teams.
• Ensure projects meet scope, schedule, and quality standards.

ITIL Process

• Incident, Request, Change, Asset, Knowledge, and Security management.

Innovation

• Support initiatives that improve customer experience and operational efficiency.

Additional Qualifications

• Team Player
• Strong communication and organizational skills

Experience Level
Intermediate
Job Type & Location
This is a Contract position based out of Topeka, KS.
Pay and Benefits
The pay range for this position is $20.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Topeka,KS.
Application Deadline
This position is anticipated to close on Dec 19, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.