Ecommerce Product Manager

Hello,

Position:Ecommerce Product Manager
Location:fully remote

The E-Commerce Product Manager/Business Analyst is responsible for overseeing the strategic direction, operational effectiveness, and business value delivery of our 3rd party e-commerce platform. This position serves as the primary liaison between business stakeholders, the vendor, and technical teams to ensure the platform meets organizational objectives. The role involves defining and executing product vision, managing vendor relationships, advocating for platform adoption across the organization, and ensuring requirements are properly translated into functional capabilities. The ideal candidate will balance strategic planning with tactical execution while maintaining focus on user satisfaction, financial optimization, and operational excellence.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Product Strategy & Vision
Develop and articulate a clear, compelling product vision and roadmap for the e-commerce platform that aligns with company goals and market opportunities
Identify opportunities to maximize the value of the 3rd party platform through new features, integrations, or process improvements
Facilitate and document strategic planning sessions with key stakeholders to determine platform direction and priorities
Evaluate and recommend platform enhancements based on business needs, market trends, and vendor capabilities
Vendor Relationship Management
Serve as the primary point of contact with the e-commerce platform vendor
Negotiate service level agreements, scope changes, and feature requests with the vendor
Manage vendor performance against contractual obligations and escalate issues when necessary
Stay current on the vendor's product roadmap and communicate relevant updates to stakeholders
Requirements Management
Elicit, analyze, validate, and document business requirements for platform configurations and customizations
Perform gap analysis between business needs and platform capabilities
Create comprehensive documentation including functional specifications, process flows, and business rules
Validate that implemented solutions meet business requirements through testing and user acceptance
Platform Advocacy & Adoption
Drive platform adoption across the organization through education, training, and communication
Demonstrate platform value through metrics, case studies, and success stories
Lead cross-functional working groups to identify and implement best practices
Address stakeholder concerns and resistance through proactive engagement and problem-solving
Project Coordination
Work with IT Project Managers to plan and coordinate platform initiatives
Develop and maintain detailed project schedules for platform enhancements
Monitor project progress, identify risks, and implement mitigation strategies
Ensure appropriate change management procedures are followed for all platform modifications
Analytics & Performance Monitoring
Define and track key performance indicators (KPIs) for the e-commerce platform
Analyze user behavior and platform performance to identify opportunities for improvement
Create and distribute regular reports on platform performance and business impact
Use data-driven insights to inform platform strategy and prioritization decisions
Stakeholder Management
Build and maintain relationships with key stakeholders across all business functions
Facilitate decision-making processes among competing priorities and stakeholders
Communicate platform capabilities, limitations, and tradeoffs effectively
Manage expectations regarding platform features, timelines, and resource constraints
MANAGEMENT RESPONSIBILITIES
May provide guidance and mentoring to junior business analysts supporting the platform.
NEW BUSINESS DEVELOPMENT RESPONSIBILITIES
Work with business stakeholders to identify and develop new revenue opportunities through the e-commerce platform.
TRAVEL REQUIREMENTS
Travel up to 25% of the time for vendor meetings, conferences, and stakeholder engagement.
QUALIFICATION REQUIREMENTS
EXPERIENCE
5-7 years of experience in product management, business analysis, or related roles
Demonstrated experience with e-commerce platforms and digital commerce strategies
Experience managing vendor relationships and third-party applications
Track record of successful cross-functional collaboration and stakeholder management
Previous experience with requirements gathering, user story creation, and acceptance criteria definition
EDUCATION
Bachelor's degree in Business, Computer Science, Information Systems, or related field
Product Management or Business Analysis certification preferred (e.g., CSPO, PMP, CBAP)
SKILLS
Strategic Thinking:Ability to develop and execute on a product vision that aligns with organizational goals
Communication:Exceptional written and verbal communication skills with the ability to translate complex technical concepts to non-technical audiences
Analytical Thinking:Strong ability to analyze data, identify patterns, and derive actionable insights
Stakeholder Management:Proven ability to build consensus among diverse stakeholders with competing priorities
Requirements Engineering:Expert in eliciting, documenting, and validating business requirements
Technical Understanding:Sufficient technical knowledge to have credible conversations with development teams and vendors
Problem Solving:Ability to identify root causes and develop effective solutions to complex problems
Organization:Strong attention to detail and ability to manage multiple competing priorities
Leadership:Ability to influence without authority and drive organizational change
Customer Focus:Deep understanding of customer needs and ability to champion customer experience
OTHER SKILLS AND ABILITIES
Proficiency with Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
Experience with requirements management and visualization tools (e.g., JIRA, Confluence, Visio)
Knowledge of e-commerce best practices, trends, and competitive landscape
Familiarity with agile methodologies and project management principles
Understanding of digital marketing, analytics, and user experience principles
PHYSICAL REQUIREMENTS/WORK ENVIRONMENT
Exerts up to 10 lbs. of force to lift, carry, push, pull, or otherwise move objects
Sitting most of the time, but may involve walking or standing for brief periods of time
Position works in an office environment with controlled temperatures and with extended periods of the workday sitting at a desk utilizing computer equipment

Thanks&Regards

Elisha(mani)

Chicago, Atlanta, Hyderabad&Vizag /

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