Overview
Accepts corp to corp applications
Contract - W2
Contract - 06+ month(s)
Skills
API
.Net
Hl7
FHIR
Hipaa
Job Details
Title: Senior Support Engineer - .NET API and Integration
Location: Louisville, KY (Remote)
Type: Contract
About the Role:
- We are seeking a highly skilled and proactive Senior Support Engineer with a focus on .NET API applications, integrations, and site reliability engineering (SRE) to support our interoperability platform.
- This role involves deep technical troubleshooting, system reliability monitoring, performance optimization, and efficient incident resolution within a highly regulated Health IT environment.
- As a member of our SRE and Support team, you will play a critical role in ensuring the resilience and performance of key interoperability services-leveraging standards like FHIR and HL7, and integrating across EHRs, HIEs, and health systems.
Key Responsibilities:
- Serve as a senior-level support engineer for production .NET-based API applications and integration layers, ensuring high availability and reliability.
- Troubleshoot and resolve complex issues related to API transactions, system performance, and data exchange across healthcare systems.
- Monitor system health using tools like Splunk, Dynatrace, and other observability platforms.
- Manage and triage incidents and service requests via ServiceNow, ensuring timely updates, escalations, and root cause analysis.
- Collaborate with development and product teams to ensure smooth rollouts and post-deployment support of new services or updates.
- Support and monitor interoperability workflows using FHIR, HL7 v2/v3, CCD/C-CDA, and other healthcare data exchange formats.
- Perform advanced SQL Server querying and optimization for root cause analysis, data validation, and performance diagnostics.
- Contribute to the automation of routine operational tasks and playbooks to improve reliability and reduce toil.
- Provide on-call support (on a rotation basis) and participate in incident response planning and disaster recovery testing.
- Ensure compliance with healthcare regulations (e.g., HIPAA, HITRUST) in support operations and logging practices.
Required Skills and Qualifications:
- 5+ years of experience in application/integration support for .NET-based APIs and enterprise applications.
- Need to have hands on C#, .Net MVC/.Net core, .Net Web API, Windows services. Azure basics knowledge is required. Should have used any Web API testing tools like Postman, SoapUI, etc.
- Proven experience with SRE practices and principles in production environments.
- Strong hands-on experience with SQL Server: writing and optimizing complex queries, stored procedures, and performance tuning.
- Expertise in Splunk, Dynatrace, or similar observability/monitoring tools.
- Experience using and managing support workflows in ServiceNow.
- Solid understanding of healthcare interoperability standards: FHIR (R4/5), HL7 v2/v3, C-CDA, X12 etc.
- Familiarity with secure transport protocols (e.g., HTTPS, mTLS), authentication standards (OAuth 2.0), and API management (Apigee).
- Understanding of production deployment processes and CI/CD practices.
- Excellent problem-solving and communication skills, with a focus on continuous improvement and root cause elimination.
Preferred Qualifications:
- Experience supporting applications in cloud environments (Azure, AKS, DataBricks, Snowflake).
- Familiarity with EHR systems (e.g., Epic, Cerner, Meditech) and health information exchanges (HIEs).
- Knowledge of data privacy/security practices in healthcare (HIPAA, HITRUST, etc.).
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.