Lead ServiceNow Developer - 10+ yrs required - Remote

Job description:

A ServiceNow Technical Lead plays a critical role in leading and managing the development and implementation of ServiceNow solutions within an organization. Their responsibilities extend across both technical and managerial aspects of the ServiceNow platform.

Below are the key roles and responsibilities for a ServiceNow Developer Lead:

Leadership & Team Management

• Lead Development Team: Oversee and mentor a team of ServiceNow developers to ensure efficient and effective delivery of project
• Resource Management: Allocate tasks to developers, ensuring workload balance and optimizing team performance
• Technical Guidance: Provide technical leadership and guidance on best practices, design principles, and complex solutions.
• Conduct Code Reviews: Ensure code quality and maintainability by reviewing code written by developers on the team.
• Training & Knowledge Sharing: Organize training sessions and knowledge-sharing activities to enhance the team's expertise in ServiceNow.

Solution Design & Development

• Architect ServiceNow Solutions: Lead the design and architecture of ServiceNow solutions, ensuring they align with business requirements and best practices.
• Customization & Configuration: Oversee the customization of ServiceNow modules, such as Incident Management, Change Management, Problem Management, and others, based on business needs.
• Development of Custom Applications: Lead the development of custom applications, workflows, and integrations with third-party systems.
• Implement Automation: Implement ServiceNow workflows, orchestration, and automation processes to streamline business operations.

Stakeholder Collaboration

• Engage with Stakeholders: Work closely with business stakeholders, product owners, and project managers to understand requirements and translate them into technical solutions.
• Requirements Gathering: Facilitate requirements workshops and ensure that the team develops solutions that meet business needs.
• Customer Interaction: Act as a liaison between the development team and customers or other business teams to ensure alignment with expectations and provide regular project updates.

ServiceNow Platform Management

• Maintain ServiceNow Instance: Oversee the management and configuration of ServiceNow instances to ensure smooth functioning and optimal performance.
• Version Upgrades & Patch Management: Coordinate ServiceNow version upgrades, patches, and ensure compatibility with customizations and integrations.
• Security & Compliance: Ensure that ServiceNow configurations and developments comply with security policies and best practices.5. Quality Assurance & Best Practices
• Testing & Debugging: Oversee unit testing, integration testing, and debugging of developed solutions to ensure quality and functionality.
• Enforce Development Standards: Establish and enforce development best practices, coding standards, and ServiceNow platform guidelines to maintain high-quality deliverables.
• Performance Optimization: Monitor and optimize the performance of ServiceNow applications, ensuring high availability and reliability.

Project Management & Delivery

• Project Oversight: Manage and monitor project timelines, risks, and deliverables to ensure that solutions are delivered on time and within scope.
• Sprint Planning & Execution: Participate in agile ceremonies (e.g., sprint planning, daily standups, retrospectives) if the organization follows Agile methodologies.
• Estimate Development Effort: Provide time estimates for the completion of specific tasks and the overall project.

Integration Management

• Integrations with Third-Party Systems: Lead the development of integrations between ServiceNow and external systems such as HR, ERP, or monitoring tools.
• Web Services & APIs: Utilize REST/SOAP APIs to connect ServiceNow with other applications or data sources.
• Data Migration: Oversee the migration of data from legacy systems into ServiceNow.

Documentation & Reporting

• Technical Documentation: Ensure that all developed solutions are well-documented, including code documentation, design documents, and solution configurations.
• Reporting & Dashboards: Build and customize ServiceNow reporting and dashboards to provide meaningful insights to stakeholders and decision-makers.

Continuous Improvement

• Keep up with Platform Updates: Stay updated with the latest features, functionalities, and best practices in the ServiceNow platform to recommend improvements and new capabilities.
• Identify Improvement Opportunities: Regularly assess existing ServiceNow implementations to identify areas for improvement in performance, functionality, and user experience.