Security Support Manager

Job Purpose & Scope

Manages the security support team responsible for providing a range of customer support services while protecting against unauthorized entry and responding to security incidents and emergencies.

Essential Job Functions

1. Directs, manages, and leads the day-to-day activities of the Security Operator team.
2. Oversees the operations of the Bank's Security Support Center (SSC) and ensures customer service centric security is provided.
3. Provides high quality support to employees and vendors contacting the SSC.
4. Responds to security incidents, system notifications and service requests.
5. Assesses and resolves security issues and/or escalates the security issue to appropriate personnel.
6. Advises local management and department management on security related incidents.
7. Assists with the training and hiring of team members.
8. Ensures tasks are assigned and completed timely.
9. Conducts quality assurance reviews of security incidents and responses and provides coaching and feedback to team members.
10. Identifies trends involving reoccurring security issues and delivers guidance to team members.
11. Collaborates with Security Analysts to assess and resolve/improve complex security issues.
12. Conducts complex analysis, tasks, and ad-hoc reporting to prevent, detect, and record security issues.
13. Provides input to assist in the development and improvement of processes and procedures related to Corporate Security.
14. Assists other teams within Corporate Security as necessary.
15. Regularly exercises discretion and judgment in the performance of essential job functions.
16. Maintains good punctuality and attendance to work.
17. Follows Bank policy, procedures and guidelines.

Knowledge, Skills & Abilities

1. Knowledge of alarm monitoring, card access management, and digital video systems.
2. Knowledge of safety and security protocols.
3. Knowledge of security technologies and best practices.
4. Ability to communicate effectively both verbally and in writing.
5. Ability to produce accurate documentation and present information effectively.
6. Ability to maintain attention to detail.
7. Ability to manage multiple tasks with exacting deadlines in a fast-paced environment.
8. Ability to demonstrate effective organization, critical thinking, analytical and problem-solving skills.
9. Ability to work extended hours to accomplish work goals.
10. Ability to demonstrate initiative to accomplish work objectives.
11. Ability to work without close supervision.
12. Ability to work effectively in a team environment.
13. Skill in using computer and Microsoft Office, including Word, PowerPoint, Outlook, and Excel.

Basic Qualifications

1. Associate's degree, preferably in Security Management or Criminal Justice, or commensurate work experience, required.
2. 4+ years of safety, security, military, crisis management and/or law enforcement experience, or other commensurate work experience, required.
3. 1+ years of supervisory, management or leadership experience, preferred.

Job Expectations

Job Expectations: Operate customary equipment and technology used in a business environment, with or without accommodation.

Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.

EEO Statement

Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.