Production Support L1/ L2 Lead

  • Bolingbrook, IL
  • Posted 9 hours ago | Updated 9 hours ago

Overview

On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - 12 Month(s)

Skills

GCP
Kubernetes
Dynatrace
JIRA

Job Details

Job Title: Production Support L1/ L2 Lead

Location: Bolingbrook, IL [ONSITE]

Duration/Term: Long Term Contract

 

Job description:

  • Must have worked on support projects
  • Must know Google Cloud Platform, Kubernetes and Dynatrace
  • Knowledge on Splunk / Sumologic log monitoring is an advantage
  • Monitoring all the key dashboards and timely alerting, Find RCA for all production issues, help team to debug potential issues, Handling daily standup calls and all other client calls, run through all the JIRA tickets and have the ticket updated with latest findings/RCA
  • Should represent SRE in all client calls and have the deep knowledge on all the tickets/ issues created by the team.
  • Create alerts based on production issues,
  • Create new dashboards for any new features, support onsite team with providing various details from different tools to help with the investigation, always validate if the team is following the SOPs or the process defined for an alerts/ issue.
  • Contacting all the external vendors if in case their integrations fail, Measure the front-end metrics for the site with various tools available

Key Skills: Google Cloud Platform, Kubernetes, Dynatrace, JIRA

VDart Group, a global leader in technology, product, and talent management, empowers businesses with comprehensive solutions through our four distinct, industry-leading business units. With a diverse team of over 4,000 professionals across 13 countries, we deliver strong results across various industries, including Fortune 500 companies

 

Committed to "People, Purpose, Planet," we prioritize social responsibility and sustainability, as evidenced by our Eco Vadis Bronze Medal Certification and participation in the UN Global Compact

 

Our dedication to delivering strong results has earned us recognition as a trusted advisor for businesses seeking to drive innovation and growth, including many Fortune 500 companies Join our network! Partner with VDart Group to leverage our global network, industry expertise, and proven track record with a diverse clientele

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About VDart, Inc.