Systems Engineer 1

Are you a highly motivated and detail-oriented IT professional ready to be the frontline hero for diverse businesses? Do you thrive in a fast-paced environment where your problem-solving skills directly impact client success? Join our dynamic Managed Services team as a Systems Engineer I and play a pivotal role in maintaining critical IT functionality for our valued clients.

This isn't just a helpdesk role; it's an opportunity to grow your expertise, tackle a variety of technical challenges, and make a tangible difference. You'll be instrumental in ensuring seamless operations, proactively identifying and mitigating issues, and building strong relationships with our clients.

• Frontline Technical Support: Be the first point of contact for client support requests via phone, email, and ticketing systems, swiftly resolving small to mid-sized issues related to connectivity, products, and services.
• Desktop & End-User Resolution: Provide expert assistance to end-users, addressing a wide range of desktop-level helpdesk tickets.
• Proactive System Monitoring: Leverage monitoring tools to identify and resolve potential issues before they impact operations, contributing to patch management and ensuring system stability.
• Client Relationship Management: Practice exceptional client service, fostering strong relationships and building trust through consistent and effective communication.
• Documentation & Coordination: Meticulously track all client interactions and technical documentation within our internal database and coordinate with senior technical management for complex issue resolution (network, server, voice hardware/software).
• Continuous Learning: Maintain up-to-date knowledge of relevant technologies and industry best practices to stay ahead of the curve.

#LI-AR2

• Experience: 1-3 years of hands-on experience in a client service or IT support role.
• Technical Acumen: Solid understanding of PC operating systems, basic networking concepts, and telecommunications.
• Core IT Tools: Working knowledge of Active Directory, Group Policy, User Management, Email systems, and Cloud Technologies.
• Support & Management Tools: Experience with Remote Monitoring and Management (RMM) platforms (e.g., N-Able, Logic Monitor), Antivirus solutions (e.g., Cisco Secure Endpoint, Microsoft Defender), and Backup tools.
• Organizational Prowess: Meticulous attention to detail and the ability to effectively prioritize, organize, and execute multiple tasks in a fast-paced environment.
• Associate's or Bachelor's degree in IT or a related field.
• Scripting and automation experience.
• Familiarity with ITIL principles

• Client Service Excellence: Demonstrated exceptional client service orientation with excellent verbal and written communication skills.
• Problem-Solving & Analytical Skills: Proven ability to research technical issues, think strategically, and solve complex problems.
• Organizational Prowess: Meticulous attention to detail and the ability to effectively prioritize, organize, and execute multiple tasks in a fast-paced environment.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.