Group Head

About Happiest Minds Technologies Limited

(NSE: HAPPSTMNDS), a Mindful IT Company, enables for enterprises and technology providers by delivering seamless customer experiences, business efficiency and actionable insights. We do this by leveraging a spectrum of disruptive technologies such as: , , , , , robotics/drones, , , etc. Positioned as Born Digital . Born Agile , our capabilities span digital solutions, infrastructure, product engineering and security. We deliver these services across industry sectors such as automotive, BFSI, consumer packaged goods, e-commerce, edutech, engineering R&D, hi-tech, manufacturing, retail and travel/transportation/hospitality.

A Great Place to Work-Certified company, Happiest Minds has operations in the U.S., UK, Canada, Australia India and Middle East.

Role - IG Head (HiTech & Media)

Location - Remote

Brief Description

The role of IG Head at Happiest Minds entails leading one or a cluster of Industry Group/s and assuming end-to-end responsibility for its performance and results. Happiest Minds has built depth in several Domains with Domain Heads transforming our approach to GTM and offerings from a technology-led one to an approach centered around business orientation and domain strengths. The IG Head role is expected to build on this foundation and help move the organization into a structure built around IG P&Ls.

HiTech and Media IG is a combination of two Domains HiTech and Media. Below is a list of current and planned sub-domains, and the IG Head would be responsible for changing it to align with market needs:

• HiTech Sub-Domains: (1) ISVs/Software Platforms (2) Networking OEMs (3) Semiconductor (4) Telecom (5) Consumer Electronics.
• Media Sub-Domains: (1) Digital Media (2) Broadcast (3) Music (4) eSports/Gaming.

Some of the responsibilities of the HiTech and Media IG Head are outlined below.

P&L-Oriented Role:

• Build and meet NN and EE/EN revenue targets in collaboration with Geo Heads and NN Global Sales Head.
• Achieve Gross Margin (GM) goals by optimizing competency mix, geo mix, pricing strategy, people cost, and project overruns.
• Deliver Plan PBT by meeting Gross Margin targets, managing expenses, and driving operational efficiency.
• Develop pricing strategies to optimize revenue, profitability, and customer acquisition/retention.

Market-Oriented Role:

• Establish relationships with CXOs, acting as Exec Sponsor for top accounts and driving QBRs.
• Ensure high customer satisfaction and Net Promoter Score through excellent delivery and providing value-adds based on deep understanding of customer needs.
• Establish Happiest Minds as a Thought Leader through engagement with Analysts, Advisors, and various platforms.

Strategy-Oriented Role:

• Own and deliver strategy, including identifying new segments, offerings, partnerships, and go-to-market strategies.
• Define a compelling strategy to address market shifts, competitive dynamics, and technology changes.
• Develop an IP/Solutions strategy and drive partnerships to achieve desired outcomes.
• Own and drive partnerships specific to the IG in collaboration with Alliance team and Sales to achieve the desired business outcomes.

Team Leadership-Oriented Role:

• Set vision and align the team to deliver on it.
• Ensure high People Happiness and identify actions to improve sentiment.
• Collaborate across functions to ensure Vertical success.
• Drive talent upgradation and multi-skilling initiatives.

Sales, Marketing & Related Ops -Oriented Role:

• Execute GTM plan to meet revenue goals, new logo closures etc.
• Lead Account Mining efforts to support Land and Expand strategy.
• Provide monthly guidance and review progress on revenue targets.
• Own presales cycles for both NN and existing accounts.
• Ensure lead generation engine provides sufficient pipeline.

Delivery, Planning & Operations-Oriented Role:

• Prepare annual Business Plan in collaboration with stakeholders.
• Ensure capability building and skill availability aligns with demand and market conditions.
• Build a strong team of Domain Consultants/Business Analysts.
• Develop IG specific technology capabilities.

Role Specification

Qualification: BE/M.Tech and/or MBA
Relevant Experience: 15 to 20 years in IT Service Delivery and at least 3 years as an IG Head with ownership of a P&L

Essential:

• Deep understanding of the HiTech and Media Industry
• Track record of consistently achieving revenue and profitability targets.
• Ability to define and position services offerings and identify solutions that accentuate these offerings.
• Ability to bring cross-functional teams (within and outside the business unit) together.
• Creating account development strategies that have helped grow $10M+ accounts.
• Experience with entire sales cycle including building and executing GTM strategies.
• Bringing together different functions onto the same page to work as a cohesive team.
• Building high performing teams.
• Building relationships and winning the confidence of customer executive leadership.
• Engaging with analysts and contributing actively to thought leadership activities.