Overview
On Site
Contract - Independent
Contract - W2
Skills
Technical Support
Computer Hardware
Network
Documentation
Inventory Control
Onboarding
Audiovisual
IT Operations
Collaboration
Issue Tracking
Regulatory Compliance
Standard Operating Procedure
Customer Service
Remote Support
Microsoft Office
Microsoft Windows
Mobile Device Management
Slack
JIRA
Organizational Skills
Attention To Detail
Management
Communication
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a skilled Desktop Support Analyst to join our team in Burlington, Massachusetts. This is a long-term contract position offering an excellent opportunity to work in a dynamic and growing environment. The role involves providing comprehensive IT support to end users and addressing escalations from Level 1 service desks.
Responsibilities:
Deliver onsite and remote technical support for hardware, software, and network-related issues.
Troubleshoot and resolve escalated tickets promptly, ensuring adherence to established guidelines.
Perform equipment installations, configurations, repairs, and replacements as needed.
Manage asset tracking, maintain accurate documentation, and ensure proper inventory control.
Assist with onboarding and offboarding processes, including workstation setup and account verification.
Provide technical assistance for audiovisual setups during meetings and events.
Support IT operations in office and lab environments, including specialized lab IT systems.
Collaborate on IT projects and contribute to the implementation of system upgrades and refreshes.
Utilize tools such as GSuite, Office 365, Zoom, Slack, and Jira for issue tracking and resolution.
Ensure compliance with standard operating procedures and maintain a high level of customer service.
Requirements
Minimum of 3 years of experience in desktop support, including troubleshooting and resolving technical issues.
Proficiency in GSuite, Office 365, Windows 10/11, and mobile device management.
Familiarity with tools like Zoom, Slack, Jira, and SentinelOne.
Ability to work effectively in both office and lab IT environments, including specialized systems.
Strong organizational skills and attention to detail, with experience managing ticketing systems.
Excellent communication and interpersonal skills, with a customer-focused approach.
Capability to lift up to 50 lbs and perform physical tasks related to equipment setup.
Willingness to learn and adapt to new technologies and software in a fast-paced environment.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a skilled Desktop Support Analyst to join our team in Burlington, Massachusetts. This is a long-term contract position offering an excellent opportunity to work in a dynamic and growing environment. The role involves providing comprehensive IT support to end users and addressing escalations from Level 1 service desks.
Responsibilities:
Deliver onsite and remote technical support for hardware, software, and network-related issues.
Troubleshoot and resolve escalated tickets promptly, ensuring adherence to established guidelines.
Perform equipment installations, configurations, repairs, and replacements as needed.
Manage asset tracking, maintain accurate documentation, and ensure proper inventory control.
Assist with onboarding and offboarding processes, including workstation setup and account verification.
Provide technical assistance for audiovisual setups during meetings and events.
Support IT operations in office and lab environments, including specialized lab IT systems.
Collaborate on IT projects and contribute to the implementation of system upgrades and refreshes.
Utilize tools such as GSuite, Office 365, Zoom, Slack, and Jira for issue tracking and resolution.
Ensure compliance with standard operating procedures and maintain a high level of customer service.
Requirements
Minimum of 3 years of experience in desktop support, including troubleshooting and resolving technical issues.
Proficiency in GSuite, Office 365, Windows 10/11, and mobile device management.
Familiarity with tools like Zoom, Slack, Jira, and SentinelOne.
Ability to work effectively in both office and lab IT environments, including specialized systems.
Strong organizational skills and attention to detail, with experience managing ticketing systems.
Excellent communication and interpersonal skills, with a customer-focused approach.
Capability to lift up to 50 lbs and perform physical tasks related to equipment setup.
Willingness to learn and adapt to new technologies and software in a fast-paced environment.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.