Senior ERP Implementation Specialist

Scope of Role

The Senior ERP Implementation Consultant will have the ultimate responsibility for the smooth implementation of our Software with our customers, by ensuring the implementation is mapped effectively to the needs of the customer and planned for success.
This appointment will be critical to the success our North American venture, collaborating with the Business Development Director and the Sales team to create customized solutions and implement high impact Projects.

Responsibilities:

• Understand the marketplace and build on the existing Customer success had in the marketplace to date


• In conjunction with the leadership team, recruit a successful Professional Services team that align with the culture of the team to meet the growing demands of the customer base


• Work closely with the team both in US and Ireland, and UK to ensure the success of customers and to leverage that success to grow the business


• Project manage the implementation projects, maximizing resources and profitability within projects.


• Ensure the project is defined effectively and the customer understands the specifications of the software i.e. What is included/what is not included. Ensures customer sign off documentation is complete.


• Liaise with the customers to define, or help define, requirements, specifications for modifications to the software.


• Assist the development team with understanding of specifications during the development of modifications and subsequently test and document developed changes.

• Train colleagues in the operation of modified software, as and when required, to ensure a smooth hand
  Train the customer's project team and provide knowledge transfer in the operation of modified software, as and when required.

• Provide accounts and associated applications training and demonstration including undertaking demonstrations to support pre-sale consultancy.


• Provide accounts application training & consultancy for the customer.


• Take responsibility within an implementation to ensure all customer documentation is completed and in particular that a pre live check list is completed and that the customer is ready to go live.


• Resolve, or assist in the resolution, of customer problems and queries arising from the implementation and subsequent live operation of standard or modified software at customer sites.


• Attend project meetings when required, internally or with clients, to gain or impart knowledge


• Complete all relevant project management documentation and help with standardization of same.


• Ensure project work is invoiced and all hours are billed to the customer.


• Escalate any complexities to the program manager.


• Lives the core values and takes responsibility for ensuring an experience of excellence for the customer.

Preferred Qualifications and Experience

• Experienced individual with proven track record in leading successful Consulting engagements


• Experience in a similar implementation role


• Working knowledge of the building supply chain or lumber and building materials market


• Demonstrates strong communication skills, both verbal and written.


• Presents at a senior level and ensure the presentations are pitched commercially and are focused on the customer's needs.


• Ability to negotiate with the customer ensuring any conflict is managed professionally.


• An advanced level of PC Literacy, including MS Office software and networks


• Strong & broad practical knowledge of Accounting Practices and GAAP

• Flexible hours - hybrid working environment


• PTO, parental leave, and other special leaves.


• Healthcare coverage (Vision and Dental).


• 401K Plan.