Risk / Process Improvement

Overview

Hybrid
Depends on Experience
Contract - W2
Contract - 52 week(s)

Skills

Risk

Job Details

Job at a Glance

We are seeking a highly organized and experienced Process Improvement Program Manager to oversee documentation and workflow initiatives for a high-impact technology operations group. The role is responsible for maintaining and optimizing process documentation, including SOPs, playbooks, and workflow diagrams, while ensuring alignment with enterprise incident, problem, and change management models.

Details

  • Type: Full-time, Hybrid (3 days onsite / 2 days remote)

  • Duration: 12-month contract with potential for extension or contract-to-hire

  • Location: Preferred – Pittsburgh, PA; also open to Cleveland, OH; Birmingham, AL; Dallas, TX; or Phoenix, AZ

  • Travel: Monthly travel required if not based in Pittsburgh

Qualifications

Required:

  • Education: Bachelor’s degree

  • Experience: Minimum 4 years of experience in process improvement, SOP development, and workflow design within corporate finance or risk management environments

  • Certifications: Six Sigma Black Belt

  • Technical Skills:

    • Advanced proficiency in Microsoft Office Suite (especially PowerPoint)

    • Business process mapping and workflow diagramming

    • SOP writing and revision

    • Playbook creation and maintenance

    • Strong understanding of risk and finance processes in a corporate setting

Preferred:

  • Experience: Consulting background or experience in Agile environments

  • Tools/Technologies: Familiarity with Agile frameworks, incident response playbooks, and enterprise documentation standards

Responsibilities

  • Manage and maintain process documentation including SOPs, playbooks, and workflow diagrams

  • Integrate post-incident learnings into updated procedures

  • Ensure all documentation aligns with enterprise incident, problem, and change management protocols

  • Design and revise process flows to support continuous improvement in incident response

  • Document escalation pathways and ensure consistent adherence across workflows

  • Collaborate across teams and communicate effectively with senior leadership and technical stakeholders

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