IT Specialist (SYSADMIN/CUSTSPT)

Summary

See below for important information regarding this job.

Duties

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• Serves as a DLA Enterprise Service Delivery Indo-Pacific (ESD Indo-Pac) IT Specialist (System Administration/Customer Support) at the assigned duty station.
• Advises ESD Indo-Pac management and customers on new developments and advanced techniques, with a perspective on the integration of IT infrastructure components into the business operations and established IT architectures.
• Responsible for providing on-site and remote system administration, COOP/Exercise support, customer onboarding/offboarding, M365 support (Outlook, Teams, OneDrive) Apple iOS, Multi-function devices (MFD)...
• ...SIPRNet, Secure View, NIPRNet, Microsoft Defender Enterprise, COMSEC, file server, print server, local area networks (LAN), vulnerability management, mobile device support, voice services (VOIP) and other technologies DLA requires.
• Provides information technology guidance related to systems problems, new/emerging technologies, IT and administrative policy requirements, technical and administrative processes, etc. to IT Specialists and end users worldwide.
• Provides support for enterprise wireless devices to include iPhones, Cell Phones, Mifi devices and DISA DMCC secure devices.
• Performs end-of-life IT hardware turn-in through approved practices with records management in mind.
• Tracks daily workload/projects and assets through Service Now (SNOW).

Requirements

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Conditions of employment

• Tour of Duty: Set Schedule
• Security Requirements: Critical Sensitive with Secret Access
• Appointment is subject to the completion of a favorable suitability or fitness determination, where reciprocity cannot be applied; unfavorably adjudicated background checks will be grounds for removal.
• Fair Labor Standards Act (FLSA): Exempt
• Selective Service Requirement: Males born after 12-31-59 must be registered or exempt from Selective Service.
• Recruitment Incentives: Not Authorized
• Bargaining Unit Status: No
• Expeditionary Civilian (EC): Emergency Essential

Qualifications

To qualify for an IT Specialist (SYSADMIN/CUSTSPT), your qualifications must include:

A. Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position, and is directly in or related to this position. To qualify at the GS-12 level, applicants must possess one year of specialized experience equivalent to the GS-11 level or equivalent under other pay systems in the Federal service, military or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes:

- Participates in IT program development and planning, deployment of new initiatives, and other programs to promote customer relations;

- Researches and analyzes statistical data in various systems and prepares comprehensive reports reflecting IT patterns, diagnostics, problems, and remedial action.

- Applies knowledge of IT systems design and DLA/DOD software combined with demonstrated knowledge of multiple COTS applications (i.e., Windows OS, Microsoft Office and McAfee, etc.), Government Developed/Provided Software and associated software tool(s) to include installation of updates/changes, configuration, maintenance and troubleshooting in order to forecast, interpret, identify, schedule and accommodate customer support requirements; integrate and document configurations; and test, install, recover, monitor and manage assigned Operating Systems required/used by organizations worldwide

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Substitution of education may not be used in lieu of specialized experience for this grade level.

Additional information

For Important General Applicant Information and Definitions go to: ;br>
Reemployed Annuitants: This position does not meet criteria for appointment of Reemployed Annuitants. The DoD criteria for hiring Reemployed Annuitants can be found at: _vol300.PDF

Information for Veterans is available at: As of 23 December 2016, Military retirees seeking to enter federal service in the Department of Defense now require a waiver if they would be appointed within 180 days following their official date of retirement.

Drug-Free Workplace Policy

The Defense Logistics Agency (DLA) is committed to maintaining a safe, drug-free workplace. All DLA employees are required to refrain from illegal drug use on and off duty. DLA conducts pre-employment, reasonable suspicion, post-accident, and random drug testing.

Applicants tentatively selected for employment in testing designated positions will undergo a urinalysis to screen for illegal drug use prior to appointment. Refusal to undergo testing or testing positive for illegal drugs will result in withdrawal of the tentative job offer and a six-month denial of employment with DLA from the date of the drug test. Employees in drug testing designated positions are subject to random drug testing.

The DLA drug testing panel tests for the following substances: marijuana, cocaine, opiates, heroin, phencyclidine, amphetamines, methamphetamines, fentanyl, norfentanyl, methylenedioxymethamphetamine (MDMA), methylenedioxyamphetamine (MDA), and opioids.

ADVISORY: Use of cannabidiol (CBD) products may result in a positive drug test for marijuana. DLA employees are subject to Federal law and under Federal law, Marijuana is a Schedule I drug and is illegal.

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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.