Tech Support

RESPONSIBILITIES:
Kforce has a client that is seeking a Tech Support in Tampa, FL.

Duties Include:
* Provide real-time support for technical issues including Login/access problems; Campaign visibility errors; System performance issues (e.g., slow or non-responsive computers)
* Monitor and respond to live tickets, calls, and escalations across multiple platforms
* Troubleshoot and resolve issues via Slack, Microsoft Teams, email, and phone
* Escalate unresolved issues to appropriate internal teams while maintaining ownership of the ticket
* Maintain detailed documentation of support interactions and resolutions
* Collaborate with cross-functional teams to ensure timely resolution of user issues
* Support onboarding and offboarding processes, including account setup and access provisioning

REQUIREMENTS:
* Proven experience in technical support or helpdesk operations, preferably in a call center or high-volume support environment
* Proficiency in Slack, Microsoft Teams, and other collaboration tools
* Strong troubleshooting skills across hardware, software, and network issues
* Ability to multi-task across multiple channels and manage several windows simultaneously
* Excellent verbal and written communication skills
* Strong organizational skills and attention to detail
* Ability to work independently and as part of a team in a dynamic environment

Preferred Qualifications:
* Experience with ticketing systems (e.g., Zendesk, ServiceNow, Jira)
* Familiarity with remote desktop tools and basic IT administration

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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