Computing Specialist

Printer Technician - Computing Specialist
Springfield, MA 01111
12+ Months

Onsite/Hybrid

We are looking for a motivated Printer Technician to join our team at Financial. This role is perfect for individuals passionate about technology and eager to deliver printer related technical skills in a dynamic environment. You will play a key role in providing technical support and maintenance to our clients' printing devices, ensuring optimal performance and customer satisfaction.

Responsibilities:

• Troubleshoot, diagnose and solution printer issues, both hardware and software.
• Perform routine maintenance and service on a variety of printers, including multifunctional, plotter, laser and inkjet devices.
• Support the network installation and configuration of printers at client sites.
• Document service requests, maintenance activity and resolutions in the ticketing system to maintain clear communication with clients and team members.
• Order and inventory required toner and part replacements.
• Initiate incident tickets thru Canon vendor portal and track in Financial Service Now portal.
• Contribute to the development of the best practices for printer maintenance and service protocols.
• Work directly with Canon printer technician to initiate incidents and fulfill break-fix printer incidents
• Participate in training sessions to enhance technical knowledge and skills.

Skills:

• 1-2 years' experience in a technical support role, with a focus on multi-functional, plotter and desktop print devices.
• Strong understanding of printer hardware and software components.
• Understanding of troubleshooting techniques for common printer issues.
• Applicable understanding of networking concepts and how they relate to printer installations and connectivity.
• Ability to physically move printers within a site when necessary
• Ability to travel if required
• Applicable understanding of inventory management
• Understanding of troubleshooting of various printer types. (Muti-Functional, Desktop Laser and Ink jet)
• Familiarity with basic troubleshooting of operating systems such as Windows and MacOS.

Soft Skills and Cultural Fit:

• Excellent communication skills to effectively interact with clients and team members.
• Detail-oriented with strong problem-solving skills.
• A proactive and enthusiastic approach to learning and growth.
• Ability to work independently and as part of a collaborative team.
• Strong customer service orientation with a focus on client satisfaction.
• Strong willingness to learn and adapt in a fast-paced environment.

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