ServiceNow Production Support Engineer

Overview

Hybrid
Depends on Experience
Full Time

Skills

ServiceNow: 8 yrs (Admin+ Support
Scripting
Configuration
Maintenance)Unix: 35 yrs (Monitoring
Troubleshooting)Oracle SQL: 58 yrs (Querying
Optimization
Data Validation)
Mandatory: ServiceNow Certified System Administrator (CSA)
On-premise setup offers deeper technical exposureHands-on learning in custom ServiceNow environmentsBlend of support + development experience

Job Details

Job Title: ServiceNow Production Support Engineer

Location: Austin, TX (Hybrid)

Type: Contract

Must-Have Skills

  • ServiceNow: 8+ yrs (Admin+ Development, Scripting, Configuration, Maintenance)

  • Unix: 3 5 yrs (Monitoring, Scripting, Troubleshooting)

  • Oracle SQL: 5 8 yrs (Querying, Optimization, Data Validation)

Certification

  • Mandatory: ServiceNow Certified System Administrator (CSA)

  • Preferred: HRSD / ITSM / CSDM micro-certifications

Role Summary

Responsible for production support of customized ServiceNow implementations for a leading IT client. The role involves operational support, maintenance, and minor enhancements, with exposure to Unix and Oracle SQL. Work includes shift rotations (weekdays & occasional weekends).

Key Responsibilities

  • Handle incidents, problems, and changes in ServiceNow

  • Perform Unix log analysis and SQL data troubleshooting

  • Support code fixes and minor enhancements

  • Ensure system stability and documentation of solutions

Highlights

  • On-premise setup offers deeper technical exposure

  • Hands-on learning in custom ServiceNow environments

  • Blend of support + development experience

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