Technical Support Engineer (with exp in JavaScript and Web Technologies)

Overview

Hybrid
Depends on Experience
Contract - W2
Contract - Independent
Contract - 12 Month(s)

Skills

TechnicalSupportEngineer with exp in JavaScript and Web Technologies

Job Details

Tranzeal is an industry leading global Business Transformation Service Provider offering specific consulting services as well as prepackaged, industry specific solutions and services to companies around the world. Our Consulting Services are dedicated to helping our clients maximize their investments in IT and the overall effectiveness and efficiency of the business. Tranzeal s deep industry experience makes us the partner of choice for a growing number of Fortune 1000 companies, midsize enterprises and small businesses worldwide.

We are currently looking for 'Technical Support Engineer - Automation' to support one of our clients with the following skills:

Requirement:

Job Title: Technical Support Engineer - Automation

Duration: 12+ months

Pay Rate: doe

Location: San Diego, CA

# of Positions: 1

Note: This position requires an onsite presence weekly on Wednesday and Thursday.

Duties:

What you will do in this role:

  • Technical Support Engineers are responsible for managing and resolving the most challenging issues for the ServiceNow platform.
  • This includes being the first point of escalation within the technical support department as well as providing regular communication updates to customers on the progress of their requests/cases.
  • The successful candidate will be able to quickly gain an understanding of the ServiceNow platform.
  • This is a customer-facing role and therefore it requires strong interpersonal and customer service skills in addition to strong technical skills

Skills:

Hiring Manager Notes:

From the JD, what are the top must have skill sets required in order to be successful in this role?

Experience writing and debugging JavaScript Code or similar language

Working knowledge of Web Technologies (Apache, Tomcat, HTML, XML, JSON)

  • Understanding of remote administration via SSH, SNMP, WMI, Powershell
  • Excellent troubleshooting skills

What will the interview process look like?

First round - 30 to 45 minute monitoring phone interview (behavioral and technical questions)

Final round - 1 hour panel interview with 2-3 engineers and hiring manager (technical questions)

What you need to be successful in this role:

  • Experience writing and debugging JavaScript Code
  • Working knowledge of object-oriented programming (Java and JavaScript) Understanding of SQL and database concepts
  • Working knowledge of Web Technologies (Apache, Tomcat, HTML, XML, JSON)
  • Understanding of remote administration via SSH, SNMP, WMI, Powershell
  • Understanding of Networking concepts including TCP/IP, HTTP, concepts of firewall, load balancer and ports
  • Familiarity with VMware, AWS, Azure,Event Management Systems.
  • Excellent troubleshooting skills

The national base pay range below is a good-faith estimate of what our client may pay for new hires. Actual pay may vary based on Client's assessment of the candidates knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity. $41 - $46 per hour on W2.

Note: Please send your updated resumes to sureshs(at)tranzeal(dot)(com)

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.