Overview
Remote
On Site
$23 - $25 /hr
Contract - W2
Contract - 4 month(s)
Skills
Retail IT support Help Desk
Job Details
Stefanini Group is looking for Retail IT Specialist II for a globally recognized company!
For interested applicants, click the apply button or you may reach out to Alfher Hidalgo at / for faster processing. Thank you!
Who we areStefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.
We have an urgent opening in our Support Services team that we need to fill as soon as possible. The team operates onshore in PST,
Requirement
We are looking for an extremely solid Level 2 2.5+ Retail Support Technician. Our Retail Stores are high volume, and the technician must demonstrate:Clear expertise across all hardware and applications used in the retail environment.Ability to understand the retail context and think outside the box.Strong communication skills, especially with non-technical retail staff.Comfort with hands-on troubleshooting and managing critical alerts such as network outages and POS server failures.Flexibility to shift between:Routine incident managementEscalationsTechnician supportMajor incident response
Qualifications
Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field is a plus
2+ years of experience in IT support, preferably within retail or point-of-sale environments or help desk environments
Proficiency in troubleshooting hardware, software, and network issues
Hands-on experience with POS systems, inventory platforms, and retail management software
Knowledge of Windows, macOS, and mobile operating systems
Understanding of basic networking (TCP/IP, DNS, DHCP) and system security best practices
Strong analytical and problem-solving abilities in fast-paced, customer-facing environments
Excellent communication and interpersonal skills
Ability to manage multiple tasks, prioritize effectively, and adapt to shifting retail demands
Customer service mindset with patience and empathy
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.