Desktop Support Analyst (CSAT Agent)

Overview

On Site
Depends on Experience
Contract - W2
Contract - 6 Month(s)
No Travel Required
Unable to Provide Sponsorship

Skills

Service Desk
Collaboration
Regulatory Compliance
Communication
STE
Help Desk
MI
Management
Marketing Intelligence
Remote Support
Service Level Management
Technical Support

Job Details

Hi,

The following requirement is open with our client.

Title                                       : Desktop Support Analyst (CSAT Agent) - W2

Location                               : Plano, TX (Onsite)

Duration                              : 12+ Months  

Relevant Experience (in Yrs.): 8+

Visa: -EAD, TN, USA and OPT-EAD (before 1995) only W2

Job Description:

 

• Serve as the primary contact for helpdesk support during decommission.
• Log, track, and resolve user issues efficiently.
• Escalate complex problems to technical teams and follow up on resolutions.
• Maintain accurate records of helpdesk activities and prepare reports.
• Ensure compliance with organizational standards and SLAs.
Required Skills:
• Experience in helpdesk or support coordination roles.
• Strong organizational and communication skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Familiarity with ticketing systems and IT support processes.

 

Must-Have Skills:

•          Service Desk / Helpdesk Support

•          Ticketing Systems & SLA Management

•          Desktop & End-User Technical Support

 

 
 
Thanks and Regards,

Grace

Technical Recruiter |ASCII Group LLC. 

Email:  |Direct:

38345 W. 10 Mile Rd, Ste.#365; Farmington, MI 48335 

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