Overview
Remote
Depends on Experience
Accepts corp to corp applications
Contract - W2
Skills
API
Call-recording
Cloud Computing
Computer Hardware
Data Centers
Interfaces
Management
Quality Assurance
Quality Management
Reporting
Security Clearance
Service Delivery
Testing
WFM
Workforce Management
Job Details
Title: NICE CxCloud Subject Matter Expert (SME) for Customer SDAP (Standard Data Access Platform) Program
Location: Remote
Time Zone: NY area to be supported. Must work East Coast hours(M-F 8:30AM ET until 5:30PM including lunch)
Security Clearance: Must have HIGH Security Clearance
Job Description:
Using provided computing infrastructure and hardware, The NICE CxCloud Subject Matter Expert (SME), will work with the customer team to serve as the subject matter expert and API designer for the NICE CxCloud including the following components:
- NICE ENGAGE (Call Recording and Quality Assurance) system
- NICE WFM (Workforce Management) System
- JTAPI Interfaces to external Systems
- NICE outbound Dialer
- NICE Quality Management Analytics
- Nice Feedback Manager
- NICE Screen Recording
- Familiarity with building and testing API Integrations
- Able to prepare reports and Customer technical and executive management on the progress of testing, as well early identification of potential logjams and untestable or unprovable requirements.
- Prefer applicants with hands-on experience with the NICE suite of products in a cloud installation and develop APIs developed for NICE CxCloud.
- Working knowledge of cloud technology and moving large amounts of data between data centers and the cloud, especially a regulated utility.
- Able to understand complex systems and service delivery, as well as work and customer partner teams, in meeting cadences and report cadences.
- Hands-on experience with the NICE suite of products in an on-prem installation. Working knowledge of cloud technology and moving large amounts of data between data centers and the cloud.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.