Application Admin Lead ServiceNowPlatform

  • Irvine, CA
  • Posted 3 days ago | Updated 3 days ago

Overview

Hybrid
$140,000 - $160,000
Full Time

Skills

Auditing
Business Rules
Client/server
Data Link Layer
Documentation
Field Service Management
Forms
IT Service Management
Management
Patch Management
Physical Layer
Regulatory Compliance
Reporting
Roadmaps
SLA
Scripting
ServiceNow
Stakeholder Engagement
Training
UI
Workflow
Developer
ITSM
HRSD
FSM
Flow Designer

Job Details

Application Admin Lead ServiceNow Platform

Location - Irvine, CA (Hybrid)

Job Description:
Leads ServiceNow administration across modules like ITSM, HRSD, and FSM. Coordinates platform transitions, automations, stakeholder alignment, and metrics reporting.

Tools: ITSM, HRSD, Workplace Service Delivery, Field Service, Flow Designer, EC Pro

Key Responsibilities:

  • Lead ServiceNow KT, system audits, and configuration governance.
  • Design and optimize catalog items, forms, and access roles.
  • Partner with HR, Facilities, and IT on cross-functional workflows.
  • Identify automation gaps and streamline service
  • Track module usage, ticket SLAs, and workflow effectiveness.
  • Ensure platform readiness for audits and stakeholder updates.
  • Liaise with vendors for support and roadmap planning.

Qualifications:

  • 5+ years administering the ServiceNowplatform across ITSM, HRSD, FSM, Workplace Delivery, and EC Pro.
  • Deep knowledge of ServiceNowFlow Designer, business rules, client/server scripts, and ACLs.
  • Proficient in creating and managing catalog items, approval workflows, dynamic forms, and SLAs.
  • Experience integrating ServiceNowwith third-party systems (e.g., identity platforms, facilities systems).
  • Skilled in metrics setup: ticket volumes, deflection rates, module usage, and SLA performance.
  • Demonstrated experience leading ServiceNowinstance upgrades, patch management, and clone processes.
  • Familiarity with domain separation, scoped apps, data import/export sets, and UI policies.
  • Strong in stakeholder engagement: collaborating with HR, IT, and Facilities to define and streamline service
  • Proven track record in preparing for audits, managing compliance documentation, and training L1/L2 teams.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.