IT Support Analyst

Overview

On Site
Depends on Experience
Contract - W2

Skills

ITOPS_Help Desk
ITOPS_Desktop Support

Job Details

Our government client is looking for an IT Support Analyst on an onsite 6+ months renewable contract role in Petersburg, VA

Position- IT Support Analyst
w2 rate - $35/hr

Job Description:
Under general supervision, the Field Service Technician provides comprehensive, hands-on, on-site technical assistance to agency technology users. This role involves independently troubleshooting and resolving complex software, hardware, and network problems, with all problem resolution documented thoroughly within our ITSM tool. The technician is responsible for delivering direct, on-site service, clearly communicating solutions, and ensuring optimal functionality for users across the campus. This position requires a Tier II support level.

Required/Desired Experience:

  • 3 years of Windows (10/11) Understanding of installation, configuration, troubleshooting (e.g., registry, services, event viewer Required
  • 3 years of MacOS: Proficiency in installation, configuration, troubleshooting, and user management Desired
  • 3 years of Desktop/Laptop Repair & Troubleshooting: Ability to diagnose and replace components (RAM, hard drives) Required
  • 3 years of Peripheral Devices: Installation, configuration, and troubleshooting of printers, scanners, monitors, and other peripherals Required
  • 3 years of Wireless Networking: Knowledge of Wi-Fi standards, security protocols (WPA2/3), and troubleshooting connectivity issues Required
  • 3 years of Microsoft Office Suite: Advanced proficiency in Outlook, Word, Excel, PowerPoint, and Teams (installation, troubleshooting, data recovery) Required
  • 3 years of Remote Desktop Tools: Proficiency with tools like TeamViewer, RDP, Any Desk for remote support. Nice to have
  • 3 years of Problem-Solving & Critical Thinking: Ability to diagnose complex issues logically and systematically. Required
  • 3 years of Communication Skills (Verbal & Written): Clearly explaining technical concepts to non-technical users, writing clear documentation, and professional Required
  • 3 years of Customer Service: Patience, empathy, and a helpful attitude when assisting users. Required
  • 3 years of Time Management & Organization: Prioritizing tasks, managing multiple requests, and maintaining accurate records Required
  • 3 years of Teamwork: Collaborating effectively with other IT professionals. Required
  • 3 years of Adaptability & Learning Agility: Willingness to learn new technologies and adapt to evolving IT environments Required

About Vector:
Vector Consulting, Inc., (Headquartered in Atlanta) is an IT Talent Acquisition Solutions firm committed to delivering results. Since our founding in 1990, we have been partnering with our customers, understanding their business, and developing solutions with a commitment to quality, reliability and value. Our continuing growth has been and continues to be built around successful relationships that are based on our organization's operating philosophy and commitment to ** People, Partnerships, Purpose and Performance - THE VECTOR WAY
www.vectorconsulting.com
“Celebrating 30 years of service.”
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