Overview
On Site
USD 23.75 - 27.50 per hour
Contract - Independent
Contract - W2
Skills
SAP BASIS
User Experience
Network
Computer Hardware
Documentation
Management
Educate
Collaboration
Technical Support
Android
Cisco
Citrix
Configuration Management
Problem Solving
Conflict Resolution
Communication
Help Desk
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a skilled Help Desk Analyst to join our team on a contract basis in East Hartford, Connecticut. In this role, you will provide comprehensive technical support and troubleshooting for a variety of devices and systems. The ideal candidate will bring expertise in resolving hardware and software issues while ensuring a seamless user experience.
Responsibilities:
Provide first-level technical support for hardware, software, and network-related issues.
Troubleshoot and resolve problems with Android devices, Apple products, Mac computers, and related technologies.
Assist in the configuration and deployment of new hardware and software systems.
Maintain and update documentation for system configurations and troubleshooting processes.
Coordinate with team members to ensure prompt resolution of user issues.
Support and manage Citrix and Cisco technologies to maintain system functionality.
Monitor and manage help desk tickets, ensuring timely responses and resolutions.
Educate users on best practices for device and software usage.
Collaborate with IT teams to improve overall system performance and reliability.
Requirements
At least 1 year of experience in a help desk or technical support role.
Proficiency in troubleshooting Android devices, Apple products, and Mac computers.
Hands-on experience with Cisco and Citrix technologies.
Strong knowledge of configuration management and system deployments.
Excellent problem-solving and communication skills.
Ability to document technical processes and solutions clearly.
Familiarity with help desk ticketing systems and processes.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a skilled Help Desk Analyst to join our team on a contract basis in East Hartford, Connecticut. In this role, you will provide comprehensive technical support and troubleshooting for a variety of devices and systems. The ideal candidate will bring expertise in resolving hardware and software issues while ensuring a seamless user experience.
Responsibilities:
Provide first-level technical support for hardware, software, and network-related issues.
Troubleshoot and resolve problems with Android devices, Apple products, Mac computers, and related technologies.
Assist in the configuration and deployment of new hardware and software systems.
Maintain and update documentation for system configurations and troubleshooting processes.
Coordinate with team members to ensure prompt resolution of user issues.
Support and manage Citrix and Cisco technologies to maintain system functionality.
Monitor and manage help desk tickets, ensuring timely responses and resolutions.
Educate users on best practices for device and software usage.
Collaborate with IT teams to improve overall system performance and reliability.
Requirements
At least 1 year of experience in a help desk or technical support role.
Proficiency in troubleshooting Android devices, Apple products, and Mac computers.
Hands-on experience with Cisco and Citrix technologies.
Strong knowledge of configuration management and system deployments.
Excellent problem-solving and communication skills.
Ability to document technical processes and solutions clearly.
Familiarity with help desk ticketing systems and processes.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.