Overview
On Site
USD 28.60 - 38.70 per hour
Full Time
Skills
NOC
Security Clearance
T1
Active Directory
Microsoft Office
Network Operations
Biomedicine
Public Health
Performance Management
Project Management
Preventive Maintenance
Switches
Customer Support
Incident Management
Computer Hardware
Documentation
Broadcasting
Microsoft Windows
Tier 1
Help Desk
Technical Support
Customer Facing
Conflict Resolution
Problem Solving
Research
Telecommuting
Taxes
Apache Flex
Military
Insurance
Professional Services
Innovation
Artificial Intelligence
Machine Learning (ML)
Cloud Computing
Application Development
Job Details
Type of Requisition:
Regular
Clearance Level Must Currently Possess:
None
Clearance Level Must Be Able to Obtain:
None
Public Trust/Other Required:
NACI (T1)
Job Family:
Help Desk
Job Qualifications:
Skills:
Active Directory (AD), Help Desk Support, Microsoft Office, Technical Support, Troubleshooting
Certifications:
None
Experience:
3 + years of related experience
ship Required:
No
Job Description:
GDIT is seeking a Network Operations Service Center (NOSC) Help Desk Specialist to support the National Library of Medicine (NLM). You will be part of a NOSC team supporting NLM's mission to be the Nation's primary library supporting biomedical schools across the US.
This role supports a critical mission for the public health, working at the prestigious National Institutes of Health main campus. You will provide Tier 1 support to important NLM clients, as well as support their critical infrastructure and applications.
This position is Saturday - Wednesday from 4:00 PM - 12:30 AM. You may be asked to switch shifts with other team members based on the needs of the teams. Because this position is considered "essential personnel", you will be required to work during Federal closures or during holidays that may fall on your shift-schedule
Work Visa sponsorship will not be provided for this role.
HOW A NOSC HELP DESK SPECIALIST WILL MAKE AN IMPACT:
Required Skills:
Desired Skills:
The likely hourly rate for this position is between $28.60 - $38.70. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours:
40
Travel Required:
None
Telecommuting Options:
Onsite
Work Location:
USA MD Bethesda
Additional Work Locations:
Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
Join our Talent Community to stay up to date on our career opportunities and events at
gdit.com/tc.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
Regular
Clearance Level Must Currently Possess:
None
Clearance Level Must Be Able to Obtain:
None
Public Trust/Other Required:
NACI (T1)
Job Family:
Help Desk
Job Qualifications:
Skills:
Active Directory (AD), Help Desk Support, Microsoft Office, Technical Support, Troubleshooting
Certifications:
None
Experience:
3 + years of related experience
ship Required:
No
Job Description:
GDIT is seeking a Network Operations Service Center (NOSC) Help Desk Specialist to support the National Library of Medicine (NLM). You will be part of a NOSC team supporting NLM's mission to be the Nation's primary library supporting biomedical schools across the US.
This role supports a critical mission for the public health, working at the prestigious National Institutes of Health main campus. You will provide Tier 1 support to important NLM clients, as well as support their critical infrastructure and applications.
This position is Saturday - Wednesday from 4:00 PM - 12:30 AM. You may be asked to switch shifts with other team members based on the needs of the teams. Because this position is considered "essential personnel", you will be required to work during Federal closures or during holidays that may fall on your shift-schedule
Work Visa sponsorship will not be provided for this role.
HOW A NOSC HELP DESK SPECIALIST WILL MAKE AN IMPACT:
- Providing the organization's front line of customer support, solving basic technical problems, and providing support for all assigned areas
- Tracking and documenting detailed information about each customer's service need in an incident management system
- Performing first-line (tier 1) support to determine service interruptions for desktop hardware, peripherals, and software applications
- Escalating unresolved queries to the next level of support
- Ensuring proper recording, documentation, and closure of tickets
- Sending broadcast messages with updates/news organization-wide
- Monitoring and ensuring NLM systems and programs are running appropriately to serve their clients, acting on incidents appropriately when they are detected
Required Skills:
- Associate's Degree (or equivalent) and at least 3 years of related experience.
- Minimum of two years of experience supporting Windows 10 and MAC computers in a Tier 1 or higher environment
- Working knowledge of Helpdesk software and remote control interactions
- Knowledge of commonly used concepts, practices, and procedures for end user technical support
- Advanced troubleshooting skills
- Must be able to obtain a NIH Public Trust
Desired Skills:
- Excellent client-facing experience
- Good problem-solving and research skills
- Ability to effectively communicate
- Previous work in an IT Service Center and/or data center
The likely hourly rate for this position is between $28.60 - $38.70. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours:
40
Travel Required:
None
Telecommuting Options:
Onsite
Work Location:
USA MD Bethesda
Additional Work Locations:
Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
Join our Talent Community to stay up to date on our career opportunities and events at
gdit.com/tc.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.