Service Management Analyst

The Service Management Analyst Senior monitors adherence to best practices and global processes from internal customers and senior management. This position assists with leading the development, enhancement, and implementation of global processes and procedures. The Service Management Analyst Senior coordinates the receiving, tracking, and documentation of all requests in support of IT global processes. This role has an emphasis on managing the organization's IT hardware assets and maintaining vendor relationships associated with the asset accounts. This position also provides instruction and guidance to less senior team members on new tasks and assignments. Oversight of IT assets throughout their lifecycle including forecasting, procurement, and inventory management Investigate, analyze, identify, and resolve problems, issues, or conditions involving asset management and governance

Works closely with procurement vendors to assist with asset acquisition, replacement, and disposal

Forecasts and maintain inventory required for IT projects and BAU operations

Focus on operational and tactical activities daily

Uses advanced knowledge of professional concepts and company objectives to resolve a wide range of moderately complex issues creatively and effectively

Escalates complex issues; resolves moderately complex issues; recommends potential solutions to issues; follows established escalation procedures

Prepares and delivers informal and formal presentations to own team, department, and other IT teams

Assists with developing standards, processes, and procedures for the department

Receives little instruction on day-to-day work and general instruction on new assignments Qualifications: Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future

Must be committed to incorporating security into all decisions and daily job responsibilities

3+ years of experience with asset management.
Experience with Microsoft Excel
Excellent communication skills
Must be able to work independently
Excellent at building and maintaining relationships across IT

Must be detail oriented with strong problem-solving and time-management skills