Help Desk Analyst

Help Desk Analyst

Location: Seminole, OK

Employment Type: Full-Time

Standard 8-hour day shifts, Monday Friday

Additional hours and weekend availability as needed

Overview:

Odyssey is seeking a Help Desk Analyst to provide first-line IT support across the organization. In this role, you ll work directly with end users to troubleshoot computer-related issues, support networks and systems, and ensure timely updates of hardware and software installations. This is a hands-on role where your technical expertise and problem-solving skills will directly impact productivity and IT service delivery.

Objectives:

• Deliver user support across multiple operating systems and devices.
• Troubleshoot and resolve hardware and software issues.
• Maintain accurate service desk documentation and records.
• Prepare, implement, and monitor system patches and software updates.

Key Responsibilities

• Respond to incoming help desk requests and provide timely resolution.
• Prioritize and escalate issues when necessary.
• Use diagnostic tools and online resources to troubleshoot problems.
• Install, configure, and upgrade software, hardware, and applications.
• Perform preventative maintenance on workstations, printers, and peripherals.
• Test and validate problem resolutions; follow up with end users.
• Manage user accounts, permissions, and settings.
• Write technical support documentation for internal knowledge bases.
• Support local and corporate-wide IT initiatives and projects.
• Recommend improvements to increase IT value and efficiency.

Required Qualifications:

• 2+ years of experience in a help desk or IT support role.
• Strong knowledge of desktop support, troubleshooting, and performance analysis.
• Proficiency with technology devices (computers, laptops, printers, copiers, etc.).
• Experience with O365, Azure AD, Firewall Technologies, and Windows Server OS.
• Excellent communication skills for user support and team collaboration.
• Associate degree in computer science or related field (or equivalent experience).

Preferred Qualifications:

• Experience with VPN clients, MFA, and IT ticketing systems.
• Familiarity with Windows Active Directory, O365, and Azure.
• Experience with infrastructure equipment (switches, firewalls, peripherals).
• Exposure to VOIP phone systems, video surveillance, and security systems.
• Professional certifications (CompTIA, Microsoft, etc.).
• Knowledge of CMMC and NIST security standards a plus.
• Physical Demands & Work Environment
• Regularly required to sit, stand, walk, use hands/fingers, talk, and hear.
• Must be able to squat, stoop, kneel, and occasionally lift/move light to moderate items.
• Work involves both office and field environments, with potential exposure to mechanical equipment and electrical hazards.

May require up to 30% travel for project-based activities.

Medical, dental, and vision insurance

Health Savings Account (HSA) and Flexible Spending Account (FSA)

Life insurance

Employee Assistance Program (EAP)

Paid time off