Technology Resiliency and Service Continuity Lead

Hybrid: 2-3 days onsite in NYC
The Client is seeking a strategic professional to lead the Bank's Technology and Service Continuity transformation efforts. In this role, the candidate will be responsible a comprehensive program across the Americas Division (AD) that ensures technology services remain available, resilient and recoverable. The Technology Resilience and Service Continuity Lead will drive the design, development, implementation and governance of the program to ensure alignment with regulatory expectations and the Bank's strategic objectives.

The candidate will collaborate with cross-functional teams (Business Continuity Management (BCM), Operational Resilience) to assess risks, define recovery objectives, and implement continuity strategies. The Lead will work closely with senior executives, business units, IT, and risk management teams to embed resiliency into the fabric of the bank's operations. The candidate should bring strong knowledge of IT Infrastructure, Data Center environments, risks management and has experience in crisis management and continuity planning.
Role Objectives:

• Develop and maintain an Americas Division Technology Resilience Strategy for aligned with regulatory expectations and industry frameworks (e.g. FFIEC, ITIL)
• Define and refine Tech Resilience and Service Continuity Policies, Frameworks, and Standards across the Technology Organization
• Coordinate with Business Continuity Management on the planning execution, and continuous improvement of Disaster Recovery (DR) Testing and IT Continuity programs
• Partner with infrastructure, application and business teams to ensure DR plans are effective, up-to-date and tested regularly.
• Support Business Impact Analysis (BIA) reviews and risk assessments to identify resilience gaps in Tier 1, 2 and 3 applications.
• Oversee the Bank's Data Center Strategy, including Data Environment and Physical Access Controls
• Provides executive sponsorship and support to the Technology Service Resilience program in the form of funding and resources and ensure the Technology Service Resilience program alignment with Business resilience strategies and business objectives.
• Measures the technology resiliency requirements, management process, and develop plans for appropriate corrective action.
• Coordinate Senior Management reporting and Committee presentations.
• Work with Technology Governance and Controls team as well as second line of defense to define relevant KRI/KPIs to measure program health.
• Provide on-going visibility to program status (key decisions, dependencies, issues, risks, metrics, etc.) to all stakeholders.
• Anticipate and remove obstacles that slow down or prevent program teams (or projects) from delivering on program outcomes.

Qualifications and Skills:

• 10+ years of professional experience in business continuity, crisis/emergency management, project management, financial services environment, or related role.
• Knowledge of US regulatory requirements for resiliency (FFIEC, OCC, Client).
• Proven experience building and maturing resiliency programs from the ground up.
• Strong leadership skills with demonstrated success in leading cross-functional teams and managing complex projects.
• Excellent communication and presentation skills with the ability to influence stakeholders and senior executives.
• Basic understanding of IT Technology environments, including architecture, engineering design and development, service design, operations and delivery, disaster recovery, and application architecture.
• Prior experience working with IT Leadership (CIO, CTO, IT Director), business leadership (CFO, COO, Business Unit President), or Risk and Audit offices highly desired.
• ISO 22301, and other Business and Service Continuity standards.
• Trends and best practices within business continuity and crisis management.
• Preferred knowledge of the demand planning and forecasting disciplines
• Preferred knowledge of IT functions and IT operations and how IT enables the business through effective strategic planning, governance, and management disciplines.
• Bachelor's degree in technology or business-related area, MBA preferred
• Excellent leadership, business acumen and ability to effectively manage and lead a multidisciplinary team.
• Lead senior committee meetings with key stakeholders to help make key decisions, remove obstacles, and address key program issues. strong experience with project delivery for large, mission-critical, cross-functional projects