Overview
On Site
USD 50,000.00 - 70,000.00 per year
Full Time
Skills
DNS
Technical Support
Help desk
Network security
Remote Support
Active Directory
Computer hardware
Computer networking
Microsoft Office
Problem solving
Analytical skill
Customer service
Customer support
Online training
Management
Internet
VoIP
Dragon NaturallySpeaking
Microsoft
Network
Wireless communication
Microsoft Excel
Microsoft Outlook
Communication
Finance
Accounting
Marketing
Creativity
Legal
Artificial intelligence
Insurance
.NET
Job Details
Description
We are seeking a Help Desk Analyst to join our team in Ridgefield, Connecticut. This role focuses on managing various tasks in both office and remote environments, including managing internet contracts, ensuring network security, handling VoIP phone systems, and providing ongoing support for remote employees.
Responsibilities:
2+ years of experience within a help desk/desktop support setting
Handling VoIP phone systems and troubleshooting connectivity issues
Installing, configuring, and maintaining local computers and peripherals
Procuring computers for remote employees and providing ongoing support
Managing and maintaining Domain Name System (DNS) configurations
Utilizing Microsoft and Active Directory for various tasks
Providing Deskside Support and Network Troubleshooting
Handling Computer Hardware and managing Wireless Access Points
Performing Basic Network Troubleshooting
Requirements
Proficiency in Microsoft Suite, including Word, Excel, PowerPoint, and Outlook
Demonstrated experience with Active Directory
Knowledge and understanding of computer hardware
Familiarity with Deskside Support processes and procedures
Ability to troubleshoot network issues effectively
Basic understanding of Network Troubleshooting techniques
Experience with Wireless Access Points
Strong problem-solving and analytical skills
Excellent communication and customer service skills
Ability to work in a team environment
Flexibility to adapt to changing work priorities and tasks
Ability to maintain confidentiality and handle sensitive information
Willingness to learn and adapt to new technologies and processes.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are seeking a Help Desk Analyst to join our team in Ridgefield, Connecticut. This role focuses on managing various tasks in both office and remote environments, including managing internet contracts, ensuring network security, handling VoIP phone systems, and providing ongoing support for remote employees.
Responsibilities:
2+ years of experience within a help desk/desktop support setting
Handling VoIP phone systems and troubleshooting connectivity issues
Installing, configuring, and maintaining local computers and peripherals
Procuring computers for remote employees and providing ongoing support
Managing and maintaining Domain Name System (DNS) configurations
Utilizing Microsoft and Active Directory for various tasks
Providing Deskside Support and Network Troubleshooting
Handling Computer Hardware and managing Wireless Access Points
Performing Basic Network Troubleshooting
Requirements
Proficiency in Microsoft Suite, including Word, Excel, PowerPoint, and Outlook
Demonstrated experience with Active Directory
Knowledge and understanding of computer hardware
Familiarity with Deskside Support processes and procedures
Ability to troubleshoot network issues effectively
Basic understanding of Network Troubleshooting techniques
Experience with Wireless Access Points
Strong problem-solving and analytical skills
Excellent communication and customer service skills
Ability to work in a team environment
Flexibility to adapt to changing work priorities and tasks
Ability to maintain confidentiality and handle sensitive information
Willingness to learn and adapt to new technologies and processes.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.