EDI Business Analyst

Job Title: Business Analyst III
Duration: 12 months - with potential to extend
Location: Fremont, CA, 94555
Summary:

• Client s IT Supply Chain is responsible for fulfilling all internal end user IT needs. We build integrated, scalable, and robust processes and systems to manage planning & inventory life cycle. We are currently looking for an experienced individual to support in day-to-day tooling and process operations, as well as Electronic Data Interchange (EDI) support.

Must-Have Skills:

• EDI Operation Support: Experience in Electronic Data Interchange (EDI) with a minimum of 5 years in Supply Chain, specifically in EDI onboarding and maintenance.
• Data Analysis: Ability to analyze data using dashboards and report to business stakeholders.
• Problem-Solving: Strong problem-solving skills to identify and resolve EDI tooling issues.

Nice-to-Have Skills:

• Process Flow Visualization: Proficiency in process flow visualization tools like LucidChart or Visio, Google Sheets/Slides.
• Vendor Management: Experience in managing vendors, including communication and troubleshooting.
• Global Exposure: Familiarity with global process/tooling rollout and experience working with cross-functional partners.

Minimum Years of Experience: 5+
Responsibilities: EDI Operation support:

• Onboarding of new vendors to internal EDI platform
• Migration of existing vendors from legacy internal EDI platform to new internal EDI platform
• Manage day to day communications with EDI vendors for Q&A and troubleshooting
• Monitor EDI dashboard, adding incident tags, extracting data and report for tooling health.
• Proactively flag risk to the core team.
• Proactively identify EDI tooling issues in tasks and provide root cause analysis and prompt feedback for each instance.
• Create and maintain tooling manuals (workflows, tagging, set up requirements and troubleshooting guide).
• Update tooling configuration and vendor profiles, system master data for team lead approval to support operation.
• Provide Tier 1 on-call support for Supply Chain tooling issue triage and troubleshooting.
• Escalate Tier 2 issues to respective teams and follow up for resolution.

Tooling and Process Improvement Support:

• Value streaming as a process, Identify opportunities for improvement and develop solutions for simple problems.
• Monitor and report status of enhancement implementation.
• Assist on user acceptance testing (UAT), debugging and provide status updates.
• Create and maintain process/training documentation (update WIKI)
• Assist with global process/tooling rollout.

Minimum experience needed:

• 5-year experience in Supply Chain, desired to be in area of Electronic Data Interchange (EDI)
• System or Tooling Implementation experience
• Basic project management in system implementations, experience in user acceptance testing (UAT)
• Data analysis skills - using dashboards to analyze data and report to business
• Advanced Documentation (i.e Process flows creation, SOP documentation, training guides/manuals)
• Problem solving skill
• Experience working with cross functional partners

Desired Experience:

• EDI Signal onboarding and maintenance -Specifically EDI 850 (PO), 855 (POA), 856 (ASN), 860 (CO) and 810 (Invoice)
• Vendor management
• Advanced in process flow visualization tools like LucidChart or Visio,Google Sheets/Slides
• Experience creating and maintaining tooling manuals
• Global exposure