Overview
On Site
Full Time
Skills
Innovation
Business Transformation
Operational Excellence
Cost Reduction
Productivity
Customer Experience
User Experience
Conflict Resolution
Problem Solving
Software Development
Functional Requirements
Integration Testing
Regulatory Compliance
Management
Scripting
Workflow
IT Project Management
Budget
Communication
Computer Science
Object-Oriented Programming
Python
JavaScript
JSON
HTML
Lifecycle Management
Data Modeling
Data Architecture
Data Structure
ServiceNow
Application Development
System Administration
Agile
Scrum
FOCUS
Training And Development
Internet
Sustainability
Artificial Intelligence
Value Engineering
Collaboration
Network
Training
Recruiting
Insurance
Life Insurance
Cisco
Sales
Job Details
In #CiscoIT on the Device Experience Automation team, we have a unique opportunity: we actually get to use the technology we create. We are innovators who drive innovation to propel business transformation while maintaining operational excellence. We are accelerators that accelerate digital solutions to generate cost savings & productivity gains for enterprise success. We are transformers, and as customer zero, we transform the customer experience by being our own customer first. With agility, quality, and security, we continuously deliver business outcomes.
Your Impact
We are looking for an individual with a proven track record of success in delivering complex cross functional projects and solutions with a passion for technology, automation, user experience and problem solving. As a Software Engineer in Device Experience, you will collaborate across the Business Units, Engineering, and cross-functional teams to analyze, design and support the implementation of end-to-end solutions that enables the best-in-class workforce experiences. You will contribute to the design, development, and maintenance of the Device Automation platform within our organization. This role requires extensive knowledge in software development and system administration. The successful candidate will ensure the optimal performance of our ServiceNow platform, enabling us to streamline our operations and provide better service to our clients.
Responsibilities
Development and roll-out of modules and applications such as ServiceNow.
Collaborate with various internal teams to understand business needs and translate them into functional and non-functional requirements.
Perform system and integration testing with sample and live data.
Monitor health, usage, and overall compliance of the ServiceNow platform.
Develop software solutions and ServiceNow applications based on business needs.
Create and manage scripts and workflows within ServiceNow.
Maintain up-to-date knowledge of ServiceNow capabilities and features.
Work closely with IT project management team to deliver solutions on time and within budget.
Strong communication and interpersonal skills.
Minimum Qualifications
Bachelor's degree in computer science with 5+ years of professional experience or master's degree in computer science with 3+ years of professional experience or equivalent experience
Object Oriented Programming experience with languages such as Python, JavaScript etc.
Experience with REST APIs or other relevant web technologies such as JSON, HTML etc.
Preferred Qualifications
Understanding of IT Asset Lifecycle Management
Proficient in data modeling, data architecture, as well as data structures
Certifications in ServiceNow Application Development, System Administration, or Implementation Specialist are a plus.
Familiarity with Agile and Scrum methodologies.
Exposure to working with Artificial Intelligence models.
#WeAreCisco
#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.
Our passion is connection-we celebrate our employees' diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best. We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer-80 hours each year-allows us to give back to causes we are passionate about, and nearly 86% do!
Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!
At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put - we power the future.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Message to applicants applying to work in the U.S. and/or Canada:
When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees have to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.
Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco's flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco's Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:
.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
Your Impact
We are looking for an individual with a proven track record of success in delivering complex cross functional projects and solutions with a passion for technology, automation, user experience and problem solving. As a Software Engineer in Device Experience, you will collaborate across the Business Units, Engineering, and cross-functional teams to analyze, design and support the implementation of end-to-end solutions that enables the best-in-class workforce experiences. You will contribute to the design, development, and maintenance of the Device Automation platform within our organization. This role requires extensive knowledge in software development and system administration. The successful candidate will ensure the optimal performance of our ServiceNow platform, enabling us to streamline our operations and provide better service to our clients.
Responsibilities
Development and roll-out of modules and applications such as ServiceNow.
Collaborate with various internal teams to understand business needs and translate them into functional and non-functional requirements.
Perform system and integration testing with sample and live data.
Monitor health, usage, and overall compliance of the ServiceNow platform.
Develop software solutions and ServiceNow applications based on business needs.
Create and manage scripts and workflows within ServiceNow.
Maintain up-to-date knowledge of ServiceNow capabilities and features.
Work closely with IT project management team to deliver solutions on time and within budget.
Strong communication and interpersonal skills.
Minimum Qualifications
Bachelor's degree in computer science with 5+ years of professional experience or master's degree in computer science with 3+ years of professional experience or equivalent experience
Object Oriented Programming experience with languages such as Python, JavaScript etc.
Experience with REST APIs or other relevant web technologies such as JSON, HTML etc.
Preferred Qualifications
Understanding of IT Asset Lifecycle Management
Proficient in data modeling, data architecture, as well as data structures
Certifications in ServiceNow Application Development, System Administration, or Implementation Specialist are a plus.
Familiarity with Agile and Scrum methodologies.
Exposure to working with Artificial Intelligence models.
#WeAreCisco
#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.
Our passion is connection-we celebrate our employees' diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best. We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer-80 hours each year-allows us to give back to causes we are passionate about, and nearly 86% do!
Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!
At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put - we power the future.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Message to applicants applying to work in the U.S. and/or Canada:
When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees have to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.
Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco's flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco's Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:
.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.