Lead ServiceNow Consultant (VISA Independent Candidates Only)

Overview

Remote
Depends on Experience
Contract - Independent
Contract - W2

Skills

ITSM
ITOM

Job Details

Location :: Remote (Occasional Travel Client Places)

Duration :: 6+ months (C2H)

Job Description ::

Experience Level: 8+ years ServiceNow experience (with at least 2+ years in a Lead role).

Key Responsibilities:

  • Lead ServiceNow implementations across ITSM and ITOM modules, ensuring best practices and scalable design.
  • Configure and customize ITSM modules (Incident, Problem, Change, Knowledge, Service Catalog, Request Fulfillment).
  • Implement and optimize ITOM capabilities, with a strong focus on Event Management, Discovery, Service Mapping, and CMDB.
  • Troubleshoot and resolve performance issues related to dashboards and reporting.
  • Design and deliver dashboards, reports, and KPIs for service performance monitoring and executive reporting.
  • Oversee and maintain CMDB Discovery to ensure accurate and reliable asset and service data.
  • Collaborate with security and identity management teams to deliver SailPoint integrations with ServiceNow.
  • Work closely with stakeholders, business analysts, and development teams to capture requirements and deliver solutions.
  • Provide guidance and mentorship to junior ServiceNow developers and administrators.
  • Ensure ServiceNow solutions align with ITIL processes and organizational goals.

Required Skills & Experience:

  • Proven track record in ServiceNow implementations (minimum 3 full-cycle implementations).
  • Strong expertise in ITSM configuration & setup.
  • Hands-on experience with ITOM implementation, including Event Management, Discovery, Service Mapping, and CMDB.
  • Knowledge of ServiceNow performance tuning for dashboards and reporting.
  • Strong reporting and analytics skills (PA modules, dashboards, KPIs).
  • Experience integrating ServiceNow with SailPoint or similar IAM tools.
  • Strong understanding of ITIL processes and best practices.
  • Excellent communication and stakeholder management skills.
  • Ability to lead a team while also being hands-on with development/configuration.

Preferred Qualifications:

  • ServiceNow Certified System Administrator (CSA).
  • ServiceNow Certified Implementation Specialist (CIS) in ITSM and/or ITOM.
  • ITIL v4 Foundation Certification.
  • Experience with other integrations (cloud platforms, monitoring tools, etc.).

Best Regards,

Thanks,

Abdul Samad

IT Talent Acquisition

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