Overview
On Site
USD 109,100.00 - 227,500.00 per year
Full Time
Skills
Training And Development
Business Transformation
SAP ERP
Data Centers
Partnership
IaaS
Spectrum
Pivotal
Investments
Database Administration
SLA
Incident Management
ROOT
KPI
Corrective And Preventive Action
Collaboration
Continuous Improvement
Service Delivery
Process Improvement
Standard Operating Procedure
Global Operations
SAP HANA
Scripting
Backup
Recovery
Performance Tuning
High Availability
Disaster Recovery
Replication
Problem Management
Root Cause Analysis
Computer Science
Management
Cloud Computing
Microsoft Azure
Amazon Web Services
Google Cloud Platform
Google Cloud
Database
Project Management
PMP
ITIL
Analytical Skill
Communication
Computer Networking
Customer Service
English
FOCUS
Accessibility
Recruiting
Training
Regulatory Compliance
Legal
Honesty
SAP HCM
SAP
Information Technology
Job Details
We help the world run better
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
RISE with SAP brings together the solutions and services our customers need for a true business transformation, in one package, in the way that works best for them. We know that transformation is a journey, not a destination, so RISE with SAP allows customers to change not only once, but to continually transform - with SAP alongside them during every step of the way.
RISE with SAP S/4HANA Cloud, Private Edition is one of the key deployment options for our customers cloud transformation. It provides a comprehensive cloud infrastructure and managed service offerings to our customers as an essential part of the overall Cloud Strategy of SAP. This enables customers to safeguard their existing SAP ERP investment, while benefiting from a new level of flexibility - tailoring the software to meet their specific needs, retaining company-specific configurations and customizations of their SAP ERP system, and accessing the latest capabilities that give their company a competitive advantage.
Under RISE with SAP, SAP allows customers to run their SAP S/4 HANA and other SAP applications in a managed private cloud environment either in SAP's own datacenters, IaaS Hyper
scaler, SAP Premium Suppliers or in customers' own existing datacenters. SAP has established strategic partnerships with the major cloud infrastructure providers, including Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (Google Cloud Platform), to offer customers maximum choice for their SAP private cloud deployment.
Within the Customer Services & Delivery (CS&D) Board area, the mission of the Enterprise Cloud Services (ECS) Delivery organization is to run and operate SAP's private cloud offering.
The Regional delivery Expert s part of SAP Enterprise Cloud Services Delivery organization. This is a dedicated team which will focus on supporting delivery of North America region customers of the North America region, during the customer's cloud transformation journey. We provide a spectrum of cloud deployment options for our customers with our own infrastructure, our partners and through public cloud infrastructures.
What you`ll do:
The Senior SAP HANA Database Management Engineer plays a pivotal role within the SAP ECS - Regional Delivery expert, serving as a trusted advisor responsible for safeguarding and optimizing strategic customers' investments in SAP Enterprise Cloud Services. We are looking for an experienced SAP technology professional expert for the regional delivery expert team who should have a proven track record in Database Administration in HANA Database and Critical Situation Handling with a strong technical and process background also having a customer first mindset.
As a Senior SAP HANA Database Management Engineer - you are responsible for:
1. Ensuring Day to Day quality service delivery and defining, tracking, and achieving various ambitious service KPI and SLA's.
2. Technically skilled in Database Technologies like HANA/ASE/MSSQL - with expert level knowledge in any one of the databases.
3. Participate in Major incident handling, troubleshoot service request failures, downtime extensions, long running ongoing incidents for a customer.
4. Quick responses during escalations, take proactive steps to avoid escalations, identifying and driving initiatives to improve the operation and stability for our customer system.
5. Root Cause analysis for Service requests failures/outages, performance issues - continuous improvement methodologies
6. Analyze root-causes of the failures (if known) in achieving the KPIS and define a corrective action plan, with well-defined mitigation steps.
7. Coordinate and orchestrate the work between the various teams with Strong collaboration with other units within and outside Enterprise Cloud Service units.
8. Bring in Continuous Improvement Initiatives, to address customer pain points and enhancements in the Service Delivery.
9. Process improvement initiatives for daily operational activities
10. Streamline standard operating procedures by focusing on automation enhancements.
11. Proactive Operation services for the customer and service on-demand with timely alert reduction program to all the stakeholders involving the customer.
12. Perform the 360 review of the customer landscape and provide the suggestion to the operation team to stabiles the customer landscapes.
13. Managing the project related to the customer activities in the customer landscape.
SKILLS AND COMPETENCIES:
Strong experience as Database Administrator in Global Operations team (primarily on SAP HANA/ASE/MSSQL Platforms, however any database technology is welcome)
Exposure to the automation tools /scripting or processes
DB installations and upgrade, Planning, setup, and implementation.
Providing technical expertise and support in optimizing and tuning of Systems, Performance Optimization.
DB Concept on Security, Backup and recovery strategies, performance tuning, System Copies, high availability, and disaster recovery strategy, export-import, replication is must.
Experience in Problem Management, Root cause analysis methodologies
Experience in Project management and managing and planning complex changes in the customer landscape.
EDUCATION AND QUALIFICATIONS:
8+ years of related professional experience
Bachelor's degree or higher in one of the following areas: Computer Science, Engineering, Information Technologies Management.
Cloud knowledge (e.g., experience of working in Public Cloud Domains like Microsoft Azure, AWS and Google Cloud Platform)
Professional Certification of Database Platforms with exposure to Project Management tasks including PMP and ITIL certification.
Capacity to continuously acquire new knowledge in an independent and proactive way.
Good analytical and solution-oriented thinking
Very good communication and networking skills
Experience of safeguarding customer relationship.
Strong customer service focus
Very good English language skill.
EXPECTED TRAVEL
Expected travel requirement is 10%
#SAPECSRDENA
#SAPECSCareers
We win with inclusion
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP's commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is $109,100 - $227,500(USD) USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.
Requisition ID: 410888 | Work Area:Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid
Requisition ID: 410888
Posted Date: May 13, 2025
Work Area: Information Technology
Career Status: Professional
Employment Type: Regular Full Time
Expected Travel: 0 - 10%
Location:
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
RISE with SAP brings together the solutions and services our customers need for a true business transformation, in one package, in the way that works best for them. We know that transformation is a journey, not a destination, so RISE with SAP allows customers to change not only once, but to continually transform - with SAP alongside them during every step of the way.
RISE with SAP S/4HANA Cloud, Private Edition is one of the key deployment options for our customers cloud transformation. It provides a comprehensive cloud infrastructure and managed service offerings to our customers as an essential part of the overall Cloud Strategy of SAP. This enables customers to safeguard their existing SAP ERP investment, while benefiting from a new level of flexibility - tailoring the software to meet their specific needs, retaining company-specific configurations and customizations of their SAP ERP system, and accessing the latest capabilities that give their company a competitive advantage.
Under RISE with SAP, SAP allows customers to run their SAP S/4 HANA and other SAP applications in a managed private cloud environment either in SAP's own datacenters, IaaS Hyper
scaler, SAP Premium Suppliers or in customers' own existing datacenters. SAP has established strategic partnerships with the major cloud infrastructure providers, including Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (Google Cloud Platform), to offer customers maximum choice for their SAP private cloud deployment.
Within the Customer Services & Delivery (CS&D) Board area, the mission of the Enterprise Cloud Services (ECS) Delivery organization is to run and operate SAP's private cloud offering.
The Regional delivery Expert s part of SAP Enterprise Cloud Services Delivery organization. This is a dedicated team which will focus on supporting delivery of North America region customers of the North America region, during the customer's cloud transformation journey. We provide a spectrum of cloud deployment options for our customers with our own infrastructure, our partners and through public cloud infrastructures.
What you`ll do:
The Senior SAP HANA Database Management Engineer plays a pivotal role within the SAP ECS - Regional Delivery expert, serving as a trusted advisor responsible for safeguarding and optimizing strategic customers' investments in SAP Enterprise Cloud Services. We are looking for an experienced SAP technology professional expert for the regional delivery expert team who should have a proven track record in Database Administration in HANA Database and Critical Situation Handling with a strong technical and process background also having a customer first mindset.
As a Senior SAP HANA Database Management Engineer - you are responsible for:
1. Ensuring Day to Day quality service delivery and defining, tracking, and achieving various ambitious service KPI and SLA's.
2. Technically skilled in Database Technologies like HANA/ASE/MSSQL - with expert level knowledge in any one of the databases.
3. Participate in Major incident handling, troubleshoot service request failures, downtime extensions, long running ongoing incidents for a customer.
4. Quick responses during escalations, take proactive steps to avoid escalations, identifying and driving initiatives to improve the operation and stability for our customer system.
5. Root Cause analysis for Service requests failures/outages, performance issues - continuous improvement methodologies
6. Analyze root-causes of the failures (if known) in achieving the KPIS and define a corrective action plan, with well-defined mitigation steps.
7. Coordinate and orchestrate the work between the various teams with Strong collaboration with other units within and outside Enterprise Cloud Service units.
8. Bring in Continuous Improvement Initiatives, to address customer pain points and enhancements in the Service Delivery.
9. Process improvement initiatives for daily operational activities
10. Streamline standard operating procedures by focusing on automation enhancements.
11. Proactive Operation services for the customer and service on-demand with timely alert reduction program to all the stakeholders involving the customer.
12. Perform the 360 review of the customer landscape and provide the suggestion to the operation team to stabiles the customer landscapes.
13. Managing the project related to the customer activities in the customer landscape.
SKILLS AND COMPETENCIES:
Strong experience as Database Administrator in Global Operations team (primarily on SAP HANA/ASE/MSSQL Platforms, however any database technology is welcome)
Exposure to the automation tools /scripting or processes
DB installations and upgrade, Planning, setup, and implementation.
Providing technical expertise and support in optimizing and tuning of Systems, Performance Optimization.
DB Concept on Security, Backup and recovery strategies, performance tuning, System Copies, high availability, and disaster recovery strategy, export-import, replication is must.
Experience in Problem Management, Root cause analysis methodologies
Experience in Project management and managing and planning complex changes in the customer landscape.
EDUCATION AND QUALIFICATIONS:
8+ years of related professional experience
Bachelor's degree or higher in one of the following areas: Computer Science, Engineering, Information Technologies Management.
Cloud knowledge (e.g., experience of working in Public Cloud Domains like Microsoft Azure, AWS and Google Cloud Platform)
Professional Certification of Database Platforms with exposure to Project Management tasks including PMP and ITIL certification.
Capacity to continuously acquire new knowledge in an independent and proactive way.
Good analytical and solution-oriented thinking
Very good communication and networking skills
Experience of safeguarding customer relationship.
Strong customer service focus
Very good English language skill.
EXPECTED TRAVEL
Expected travel requirement is 10%
#SAPECSRDENA
#SAPECSCareers
We win with inclusion
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP's commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is $109,100 - $227,500(USD) USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.
Requisition ID: 410888 | Work Area:Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid
Requisition ID: 410888
Posted Date: May 13, 2025
Work Area: Information Technology
Career Status: Professional
Employment Type: Regular Full Time
Expected Travel: 0 - 10%
Location:
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.